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Cool idea, but fails one well known fact: Customers don't know what they want.
by tcdent 2y ago
Cool idea, but fails one well known fact:
Customers don't know what they want.
- inSenCite 2y agoThis statement is a russian doll as in it potentially includes the customers using this product ;)
- falcor84 2y agoThat's somewhat true, but trite, and shouldn't imply that you shouldn't listen to customers. It's up to you as a product manager to analyze and synthesize people's feedback and thoughts, integrating it with your other knowledge and constraints, in order to arrive at (as much as possible) well-founded product plans. If it works well, I think this tool could really help accelerate the process, especially if you can get it to give you its sources, like Perplexity does.
- romanleeb 2y agoThat was exactly the reason we built this - to facilitate the gathering of this intel. Will it be a panacea for doing research - of course not. But it can speed things up a bit and throws another (probably faster) research methodology into the mix. If you're interested we wrote a longer article about how this idea came to be: https://medium.com/@roman_leeb/how-to-figure-out-what-users-want-fast-43a8bc367aad https://medium.com/@roman_leeb/how-to-figure-out-what-users-...
- dc_rog 2y agoMaybe not, but they’ll tell you what they don’t like about an incumbent and that’s sometimes all you need to enter a market.
- romanleeb 2y agoI agree, there is a lot of opportunities you can find when looking at a subset of frustrated customers. Ironically they tell you in greater detail what they dislike vs the super happy customers on why they like something.
- louthy 2y agoThis is why you listen to their problems and not their solutions
- romanleeb 2y agoPrecisely, problems/complaints/negative comments unveil a lot of interesting opportunities. For this very reason we instructed the model to pay a bit more attention to expressions with a negative sentiment.