You won't earn a prize for most secure, fewest bugs or longest uptime in our industry. Days without incident is not a metric the software industry cares about,

You won't earn a prize for most secure, fewest bugs or longest uptime in our industry. Days without incident is not a metric the software industry cares about, because it doesn't matter. Our customers are vendor-locked in and because we have a market monopoly they can't do anything than accepting our conditions. If only the state would regulate our industry, but that won't happen, because we will call the regulator a communist and then every regulation will be deleted from the agenda.