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This is really sad to read. I agree with you that GCP has the superior product. Azure is a fucking joke. AWS sucks but they do respond to feedback and will even
by pm90 2y ago
This is really sad to read. I agree with you that GCP has the superior product. Azure is a fucking joke. AWS sucks but they do respond to feedback and will even get engineers on a call with you if you hit certain edge cases. The level of apathy you describe will very quickly sour users.
- bigfatkitten 2y agoI spend around $20 a month on my personal AWS account, and the level of support I've received on the handful of occasions I've needed it has been phenomenal. I'n guessing that's because AWS support engineers live in eternal fear of ending up on a PIP if I rate them less than 5 stars.
- underdeserver 2y agoIt does. After leaving Google I started working at a startup that runs its production environment on AWS. We debugged an issue and experienced exactly what you're describing: our MSK cluster refused connections. Eventually that was solved by rebooting something on their side. It took less than 24 hours from when we opened a ticket until the issue was resolved, with a few back-and-forth messages between us and the AWS support engineer.