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>and asking around on the Cloudflare Discord How was that? Last time I tried to submit a bug report there the experience was terrible ...

lloydatkinson 2y ago
In the past very helpful for different issues. This time around, still helpful but I noticed a lot of (alleged) Cloudflare employees (based on their username colour) were talking at the time and none of them seemed very interested.
- jgrahamc 2y ago
  I'm interested: jgc@cloudflare.com.
  - moralestapia 2y ago
    https://news.ycombinator.com/item?id=41231803 https://news.ycombinator.com/item?id=41231803
    - jgrahamc 2y ago
      Can you email the details?
      - moralestapia 2y ago
        Sure thing!
        jgrahamc 2y ago
        Thank you. I am happy to hear all your difficulties and complaints and get them to the right people.
CherryJimbo 2y ago
The Cloudflare Discord is interesting. It's mostly maintained by community volunteers (Champs and MVPs), with team participation varying drastically from team to team. The community does a great job when they can, but it doesn't feel like most teams are empowered to help people there. There are some fantastic employees who do help regularly though, but as far as I know, most employees are doing this out of kindness, since it's not actually part of their role (whether Cloudflare should make this a part of some folks roles is definitely something they should think about heavily). The best way in Discord is to post in a forum channel like #pages-help or #general-help. There's tooling the community has to actively monitor and reply to those, vs a fast-moving text channel where things can be buried quickly. This is one of the reasons Discord isn't a great platform for offering support. Community Champs / MVPs have the ability to escalate some things, but posting on HN will always get more attention. We've been raising issues around some things that are impacting lots of people every single day (wrangler.toml + Pages config breaking projects regularly for example), but if you want something fixed quickly, making some noise on social media is always going to be the quickest way, sadly.
verochmar 2y ago
Hi. We definitely don’t want anyone to have a bad experience on Discord and are working on a project to improve it. Please let me know what you think we should improve (either here or email me vmarin@cloudflare.com)

lloydatkinson 2y ago

In the past very helpful for different issues. This time around, still helpful but I noticed a lot of (alleged) Cloudflare employees (based on their username colour) were talking at the time and none of them seemed very interested.

jgrahamc 2y ago
I'm interested: jgc@cloudflare.com.
- moralestapia 2y ago
  https://news.ycombinator.com/item?id=41231803 https://news.ycombinator.com/item?id=41231803
  - jgrahamc 2y ago
    Can you email the details?
    - moralestapia 2y ago
      Sure thing!
      - jgrahamc 2y ago
        Thank you. I am happy to hear all your difficulties and complaints and get them to the right people.

CherryJimbo 2y ago

The Cloudflare Discord is interesting. It's mostly maintained by community volunteers (Champs and MVPs), with team participation varying drastically from team to team. The community does a great job when they can, but it doesn't feel like most teams are empowered to help people there. There are some fantastic employees who do help regularly though, but as far as I know, most employees are doing this out of kindness, since it's not actually part of their role (whether Cloudflare should make this a part of some folks roles is definitely something they should think about heavily). The best way in Discord is to post in a forum channel like #pages-help or #general-help. There's tooling the community has to actively monitor and reply to those, vs a fast-moving text channel where things can be buried quickly. This is one of the reasons Discord isn't a great platform for offering support. Community Champs / MVPs have the ability to escalate some things, but posting on HN will always get more attention. We've been raising issues around some things that are impacting lots of people every single day (wrangler.toml + Pages config breaking projects regularly for example), but if you want something fixed quickly, making some noise on social media is always going to be the quickest way, sadly.

verochmar 2y ago

Hi. We definitely don’t want anyone to have a bad experience on Discord and are working on a project to improve it. Please let me know what you think we should improve (either here or email me vmarin@cloudflare.com)