My company used to have Gallop run our engagement survey. That one did seem to raise eyebrows often. I always wondered what the action item was there? Like, oth

My company used to have Gallop run our engagement survey. That one did seem to raise eyebrows often. I always wondered what the action item was there? Like, other questions that did poorly they would try and do things to remedy (or really just talk about it and never accomplish it), but idk how anyone is supposed to help people make friends at work?