I would certainly agree that the path from product support to any of the product development arms is not an easy one internally, particularly for an FTE role wh

I would certainly agree that the path from product support to any of the product development arms is not an easy one internally, particularly for an FTE role where it is generally expected that you would have a CS degree. Especially after the move to eliminate the software test engineer position in favor of software design engineer in test, which basically eliminated the career path for people who were solid developers or sysadmins but didn't also have a good theoretical CS background. The temp positions are much more lax in almost all groups. The individual with budgetary authority has nearly complete control over the vendor choice and individual hires, so long as they don't do anything unethical. So, if you can sell to that person that you are qualified, smart, and motivated, they will probably give you a chance. It's typically only a 6-11 month commitment, anyway, and so many of the contractors are checked out that anybody with a spark of enthusiasm really shines in the interview process.