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I think it could also be a sort of protection from customers breaking things leading to bad press. As you point out repair shops will be capable of doing repair

by devjab 2y ago

I think it could also be a sort of protection from customers breaking things leading to bad press. As you point out repair shops will be capable of doing repairs just fine, but your average users will probably think twice about getting the tools. I guess I can use myself as an anecdotal example, I’m the sort of person who might try to do a repair despite never having done any sort of work on electronics since I build a radio and a weather station in the Danish equivalent of high school decades ago. I’d probably end up breaking some parts. I’m rich enough to buy the Apple tools but I’m too much of a grinch to buy them. I actually think iFixit protects me from myself as well because it’s too complicated (for me) to buy the tools I’d need.

Y_Y 2y ago
I can see why a company would want to prevent consumers from doing things that might reflect negatively on them. On the other hand, it doesn't make sense. If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article. I know it's asking a lot for sensible action from consumers, responsible journalists, a discerning news audience, a megacorp that respects individual rights. I think ultimately this is Apple's problem and their customers and should hold them to a higher, pro-social standard. That could be through government regulation, wallet voting, or "unauthorized" repair.
- throw0101c 2y ago
  > If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article. "shouldn't blame", "responsible journalist", "competent reader". I see you're an idealist. :)
- Someone 2y ago
  > If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won’t make out that it’s Apples is fault, Even ignoring the existence of plenty of less responsible “journalists”, if Apple were to publish “works reasonably well most of the time in the hands of a careful person with experience” repair manuals, I think it’s certain Apple would be blamed by almost all journalists. And I don’t think adding stringent warnings to their manuals would make things better for them. On the contrary, I expect “the Internet” would burn them at the stake for adding those terms. Any complaints shouldn’t be aimed against these repair methods, but at repairing being that difficult for modern stuff. But even then, it’s hard to complain. Thing is: pouring lots of good glue inside a smartphone and making parts fit incredibly tight together makes them much stronger and makes it easier to make them water resistant.

by devjab 2y ago

Y_Y 2y ago

I can see why a company would want to prevent consumers from doing things that might reflect negatively on them. On the other hand, it doesn't make sense. If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article. I know it's asking a lot for sensible action from consumers, responsible journalists, a discerning news audience, a megacorp that respects individual rights. I think ultimately this is Apple's problem and their customers and should hold them to a higher, pro-social standard. That could be through government regulation, wallet voting, or "unauthorized" repair.

throw0101c 2y ago
> If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won't make out that it's Apple's fault, a competent reader won't get the impression it was Apple's fault from an truthful article. "shouldn't blame", "responsible journalist", "competent reader". I see you're an idealist. :)
Someone 2y ago
> If a customer does something stupid and breaks their phone then they shouldn't blame Apple, a responsible journalist won’t make out that it’s Apples is fault, Even ignoring the existence of plenty of less responsible “journalists”, if Apple were to publish “works reasonably well most of the time in the hands of a careful person with experience” repair manuals, I think it’s certain Apple would be blamed by almost all journalists. And I don’t think adding stringent warnings to their manuals would make things better for them. On the contrary, I expect “the Internet” would burn them at the stake for adding those terms. Any complaints shouldn’t be aimed against these repair methods, but at repairing being that difficult for modern stuff. But even then, it’s hard to complain. Thing is: pouring lots of good glue inside a smartphone and making parts fit incredibly tight together makes them much stronger and makes it easier to make them water resistant.