5 ms·
Ask HN: Kodak, VW, Intel – Why big companies fail?
Understandable for startups - product isn't something anybody needs or not enough cash but why big companies with a proven product would fail?
Your observations?
- anigbrowl 2y agoThe answers are as diverse as the companies. I think you'd find it more productive to search for past discussions on some of these corporate declines. You might also be interested in Stafford Beers' work on system theory.
- nothercastle 2y agoPoor management and rotten internal culture
- deleted 2y ago[deleted]
- megamert 2y agoi am sorry but why i cannot a submit new link ? i am new sorry.
- nkurz 2y agoYour submission (https://news.ycombinator.com/item?id=41606356 https://news.ycombinator.com/item?id=41606356) was killed because it looks like spam. Also, it's in Turkish. Generally only English language submissions are appropriate for submission here. But since you are here, I have to ask: How did you find this site? Why did you submit that link? What do you think this site is for? Have you read the site long enough to understand what we're about? I always wonder what new posters are thinking when they submit something like that, and maybe now I can find out!
- deleted 2y ago[deleted]
- spencerchubb 2y agocompanies undergo natural selection much like organisms do. the difference is companies aren't made of cells, they're made of people. it's a higher level of abstraction. in the case of kodak, their cameras were simply worse than competitor's cameras. either kodak must die, or it must kill parts of its current product and make a better product. to give a biological analogy, it would have to cut off a limb and regrow the limb to stay viable. it's very complicated and risky to do that kind of surgery
- tormeh 2y agoOften, the market demand moves on from what the company is used to making, and institutional inertia makes it hard for it to respond to that change. Probably the most common reason. It's worth noting that big companies are simultaneously inherently dysfunctional and overfitted on their domain. Change is hard. Sometimes, a company will start taking its position for granted and start optimizing for profitability at the cost of customer satisfaction. They assume their position is secure, while it actually isn't, and then they are dethroned. Other times some bad but reasonable enough decisions turned out not to work so well.
- diego_sandoval 2y agoMy totally ignorant hypothesis is this: When a company becomes successful, salaries increase and company reputation improves. This obviously increases the incentives to get into the company, which in theory should be good: more people want to work there, so the company has more options to choose employees from. But this pay and reputation increase disproportionally attracts the kind of people that don't really care about doing a good job or creating an exceptional product, but only care about the money and status. If the company lets these people in, they will slowly destroy the culture that made the company succesful in the first place. The general feeling goes from "how do I contribute to the company creating the best product ever?" into "how do I get a promotion as fast as possible?" But that's just my personal hypothesis that isn't supported by hard data.
- GianFabien 2y agoMy years of experience and observations confirm your hypothesis. Furthermore, managements don't take kindly to messengers (i.e. engineers) who deliver negative news, viewpoints. What I have seen is that over time, such companies leak competent staff at all levels. The Yes-persons outnumber those with critical thinking. The critical thinkers eventually give up and/or leave.
- sublinear 2y agoEveryone hates the fire inspector, but love the fireman.
- nothercastle 2y agoThere is a whole theory about how companies in different stages attract different types of leaders/managers. At some point they attract cut throat middle/micro managers that rise up and kill innovation and loot the company. The it dies. Innovators, organizers, managers, looters and scavengers in that order.
- 000ooo000 2y agoIf I can add to this, I think there's something attractive to many about the large, stable, slow-to-steer ship that is a large company: often there's low expectations (relative to startups), you can get "lost in the bureaucracy", and rarely do you get to make a real, influential decision because of the incredible amount of in-fighting and empire-building above you, so you can coast. Taking a different angle to your conclusion, these conditions set up the departure from "how do I contribute to the company creating the best product ever" to "doing more than the bare minimum to guarantee my paycheck nets me a low/negative ROI". Not the ideal attitude for your team to have. I'm in an org at the moment and I'm watching new layers of middle management being created, excess processes being introduced, ICs being disempowered, consultants being engaged over in-house, eye-watering dollars being pissed away while penny-pinching on things that keep the lights on, etc. I have to wonder what are the conditions that mean these (what I consider to be) mistakes can go on for years before a company actually begins to be seriously impacted? Is it actually extremely difficult to kill a large enough org from the inside once it has enough momentum, provided the org avoids doing anything particularly stupid? I can't actually think of something an org has done that was particularly stupid and resulted in its end. Do big companies even fail?
- austin-cheney 2y agoInability to pivot. That’s it and it’s a culture problem compounded by hiring the wrong people and fearing originality.
- lylejantzi3rd 2y agoOnce a company gets to a certain size, it attracts people who put their own interests above the company's. They will happily make decisions that are harmful for the company as a whole if it benefits them personally.
- al_borland 2y agoIt’s different for every company, but if we look at Kodak for example, the market shifted and they didn’t keep up. They developed a digital camera in 1975, so it wasn’t like they were surprised and didn’t have a shot. It is more likely that they wanted to protect their film business. They saw themselves in the film business, so as the need for film faded, so did their market share. Other companies filled the void. Kodak got hit again when the smartphone launched. They carved out a ok niche as having some easy to use digital cameras, and the disposables were still semi-popular, but the smartphone effectively killed the point and shoot camera. They had time to pivot in many directions, and failed to do so in any meaningful way. It’s a good idea to make sure a business has a clear vision that isn’t dependent on a technology, so it can evolve over time. If instead of film, Kodak focused on something like, “capturing memories.” That leaves a wider door open for digital cameras, video, smartphones (or partnerships/licensing), printers (which they do), but even into cloud services and software. Cloud storage, photo management, sharing, etc. Humans have always had a desire to capture memories, so the vision would never die, just change formats. From etchings on a cave wall to photorealistic 3D printers of today. They don’t even have to limit themselves to visual media either. But they got stuck on film, it is what it is.
- AnimalMuppet 2y agoI wonder: Are there any examples of a large company successfully pivoting completely out of what had been its bread-and-butter competency? I was going to say 3M, because they were originally owned a mine, and had to pivot when the ore was too low grade. But they weren't a large company then. You could argue that Apple did with the iPhone, but it was only half a pivot, since they're still in the desktop business too. So don't be too hard on Kodak. They had plenty of time (and warning) to pivot out of film, and they didn't, but very few firms successfully do that.
- bb88 2y agoSuzuki is the best example I can find. They were famous for looms well before motorcycles. I'm betting the best examples will also come from Japan after WWII. Netflix might be a close second because it went from managing warehouses full of DVD's to streaming and producing original content. Microsoft and Amazon all belong in same camp as Apple. AWS and Azure are big profit centers.
- jiggawatts 2y agoMisaligned incentives + tragedy of the commons explains most of them. At small scales (up to maybe 10 employees) the individual performance of employees is fairly directly tied to their compensation. If they do well, the company does well, and they get paid because of that. Even a single employee doing zero productive work can be such a drain on profitability that it can make or break the entire company. Hence, everyone has to contribute to the productivity in a positive way. As companies grow through medium size (100-1000 staff), the employees can get away with being unproductive or even counterproductive. This is because efficiencies of scale start to materialise in a big way, compensating for even a fairly large subset of employees basically doing nothing useful. That merely decreases profitability to just 10-20% instead of the 60% that ought to be possible, which isn't catastrophic by itself, hence it is allowed to persist. As companies grow past 10K staff and the decades go past, the real enshittification begins. More and more managers at increasingly senior levels are now there purely to convert "the commons" (the communal value of the company, such as customer goodwill) into personal profit. For example, a hypothetical company that has the motto "Do No Evil" might have a manager attain promotion to higher ranks through a just a bit of evil. This is basically "cheating", which works, so they get promoted. They're a senior manager now. Rinse and repeat until all senior managers obtained their position and power over the organisation this way. Now the entire organisation is evil because everyone making the decisions is a self-interested cheater instead of a hard-working product builder. This is how you get ads in the start menu of an operating system you paid for. That got one guy a promotion, at the expense of a trillion dollar business. You, the customer, will now seriously start considering switching to a different operating system, along with millions and then eventually billions of other similarly upset customers. All because of one guy. One! Eeeexcept... it's never just one person. It's now every manager doing the same kind of self-interested evil thing, destroying the product through a million tiny cuts. That's the tragedy of the commons: "We all just have one cow, what's the problem? Oh everyone's cow fed there and now there's no more grass. Oops!"
- chiefalchemist 2y agoIronically... Shareholders. When you're on the quarter to quarter results rat-in-a-wheel cycle it's easy to forget about the future. As the product pipeline dries up, shareholders pull back. Leadership either doubles down on the short term to win back shareholder trust (and further neglects the future) and/or leadership is limited in new directions as share prices drop. Rinse. Repeat. Live by the shareholder sword, die by the shareholder sword.
- zvr 2y agoRight. People do not seem to realize that the goal of any public company is not to create great products, but to make shareholders happy/rich. To the point that management can get into legal trouble if they make decisions with any other goal in mind.
- chiefalchemist 2y agoYes! This is why I myth-bust "The Innovators' Dilemma" every time I see it mentioned on social media (e.g., LinkedIn). Sure, they resisted innovation but that's a symptom. What drove them to do that was a horizon of 3 months and reporting to shareholders.
- sys_64738 2y agoIntel and Kodak both tried to protect their established market from technology advancements. Kodak had digital photo tech before others and Intel marketing dept held back core counts to force markets SKUs that were artificial. Apple and AMD helped burst their bubble.
- GianFabien 2y agoEstablished companies become management bloated and squeeze out technical talent who have the temerity to push-back, critique decisions. Management focuses on the quarterly results and stock prices. For that reason, they do everything to sustain their cash cow products. Then some maverick startup comes along with some disruptive innovation. Give consumers something novel, cheaper, easier to use than the incumbents and you have a new growth market.
- Mehticulous 2y agoKodak and VW both committed major environmental and ethical atrocities. Cheers, M
- narfman0 2y agoSteve Jobs articulated xerox's failure well, which I think applies mostly to kodak, some to intel, and I've no clue about VW. tldr: Sales and marketing were the main groups who could impact the company's bottom line. So those were the folks that got promoted and pushed to the top. When they lead the company, they don't focus on products+innovation. Because they failed to innovate (or capitalize on their innovation - e.g. their gui) competitors did (e.g. apple). They fail to make great products. See https://www.youtube.com/watch?v=NlBjNmXvqIM https://www.youtube.com/watch?v=NlBjNmXvqIM (I recommend watching this, its short!)
- GlibMonkeyDeath 2y agoIntel and VW have hardly "failed" - both the chip and car businesses will be around for the foreseeable future, and these companies will have some value going forward. Kodak is a different and sad case. There are so many think-pieces on why they failed, but this one captures it well, by comparing them to their peer Fujifilm (which didn't fail): https://petapixel.com/why-kodak-died-and-fujifilm-thrived-a-tale-of-two-film-companies/ https://petapixel.com/why-kodak-died-and-fujifilm-thrived-a-... TLDR - Fujifilm quickly (over 10 years) diversified out of the photography business, while Kodak lingered. Digital photography was never going to replace the empire they had in film - the core photography business was fundamentally doomed, and the senior execs didn't make enough changes quickly enough. As a counter-example to Kodak, look at IBM, which has reinvented itself several times and is now basically a software service company. IBM successfully pivoted away from failing core businesses and has kept on going (although talking to former IBMers, it was hardly a smooth ride...) You could say IBM failed several times too - but like Fujifilm, it managed to morph into new businesses so the ticker at least stayed the same.
- retrocryptid 2y agoThey optimize themselves for a market that no longer exists while borrowing against a future that is not profitable.
- aristofun 2y agoIt’s simple. You need cool people to create a cool product. Average people can only evolve and support a cool product. Cool people don’t like working with average people. Even more they hate bureaucracy and lack of opportunities and freedom. Big company can’t afford freedom (at risk of ruining what already works). Hence - there is nobody to create new great products anymore. Therefore big companies don’t just fail because of the size, they usually fail when market changes significantly and they can’t adapt (kodak is a perfect example). Some though manage to fail even before that (because people), and some are able to survive market shifts (luck, some good people still around etc, enough money and monentum to fly through turbulence etc).
- gls2ro 2y agoI would recommend the book The Innovators Dilemma. There are (I think) two main ideas there (still strongly recommend reading it) 1. The decision process (and culture) that helped a product/company reach a big scale is basically saying no to any real innovation 2. Disruptive innovation is hard to identify because initially looks more like a failure according to the metrics/criteria from point 1 so it is ignored until it is too late. I would add here a third point (not from the book but more a personal observation): When a company reaches a big success founders most probably evolved personally with the company. They created the company but also the success of the company created them. To innovate means also for founders to disrupt their own lives, world views at a more fundamental level. And as in most cases this is hard because they lived that company life eveyday.
- badpun 2y agoBy what metric has VW failed? It's second largest car manufacturer in the world. Similarly, Intel has 80% of global x86 CPUs market share.
- nextos 2y agoI agree, it hasn't failed yet, but it has signs of possibly going to fail quickly, like Nokia. In 5 years, Nokia went from 50% smartphone marketshare to < 5%. Markets seem to think VW has serious issues, as shares have lost more than half of their value since 2021-2.
- zvr 2y agoGiven a long enough timescale, _every_ humanly created construct will fail. I don't know where you live, but around you how many companies do you see that have lasted 5 years? 10? 50? 100? 1000? Even countries have definite timespans. Intel has already lasted for more than 50 years (and its demise is not imminent). This is a remarkable achievement for a technologu company.