Do any of those additional things add value to the user in this application? If your taxi driver takes you for a 2 hour scenic tour of the city when you simply

Do any of those additional things add value to the user in this application? If your taxi driver takes you for a 2 hour scenic tour of the city when you simply wanted a direct 20 minute trip, you don't cut them slack for all the extra work they did, you complain they provided a terrible service.