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Commercial business software manufacturers are isolated from the users and in a way isolated from consequences as long as they fulfil the contractual obligation
by oneplane 2y ago
Commercial business software manufacturers are isolated from the users and in a way isolated from consequences as long as they fulfil the contractual obligations (which practically never has a 'make the users happy' stipulation).
- ethbr1 2y agoI think this is why you only see innovation via alternatives vs within a product. E.g. Salesforce, Workday rising up to replace incumbents, but then themselves becoming stale.