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What was the reply? Give us the gist if you don't want to share the whole thing.
by gadders 2y ago
What was the reply? Give us the gist if you don't want to share the whole thing.
- breck 2y agoYes, they solved it. I forget what they did in that case, but IIRC it was like, that night or early next morning the piano showed up. And I got a phone call from someone in JB's office. Even last week I had a similar experience: Date: Fri, 13 Sep 2024 06:24:04 -1000 Subject: the journey of the thermometer From: Breck Yunits <breck7@gmail.com> To: jeff@amazon.com ORDER NUMBER 112-0027370-6957065 Please don't ask me to explain. Look at the shipping history. The package has travelled from Hawaii to California. I am in Hawaii. WTF?? October deliver for an amazon prime 2 day?!!!! please fix. thanks lov ya bye! ------ Within hours I got a voicemail: "Hi, this is Heidi calling from the Amazon executive customer department calling you regarding to the email you sent to Andy Jesse" And Amazon identified and fixed the problem and gave me a $30 gift card. ---- I tell all the startups I invest in: if the CEO of $1T Amazon with 1.6 million employees can intelligently handle receiving constructive customer emails over a $10 purchase, why can't you?