They did ship a replacement laptop for the screen fix. I was in rural Australia at the time, I would have massively preferred to be able to fix it myself inste

They did ship a replacement laptop for the screen fix. I was in rural Australia at the time, I would have massively preferred to be able to fix it myself instead of waiting almost 3 months for a replacement. Unfortunately, while I could do the diagnostic check myself, there was no way of fixing it myself. When the battery died I was in Berlin. It was out of warranty at that point. Paying a couple hundred euros for a replacement motherboard was by far the cheapest and best option. My first Macbook also had a screen die on it (they just handed me a replacement as it was still in warranty), so from my perspective we're 1:1 on QC for Apple and Purism.