As an avid user of both DJI and Bambu products, US-based equivalents, if they even exist, are so far behind the quality and capability curve it makes me genuine

As an avid user of both DJI and Bambu products, US-based equivalents, if they even exist, are so far behind the quality and capability curve it makes me genuinely sad. As an example, I had a heatbed issue with an early X1C. I went back and forth with the Bambu support folks a few times, busting out a multimeter and thermal probe. They had no trouble interpreting the information, and sent me a replacement part, under warranty, ASAP. Can you imagine any company stateside that would engage in actual troubleshooting nowadays? At best it's going to be some poor guy stuck reading through a script they can't change, and aren't empowered to resolve anyway. Maddening.