Which, to be honest, has been downhill - amazon used to be super focused on customer satisfaction, but these days pretty much every interaction I've had with am

Which, to be honest, has been downhill - amazon used to be super focused on customer satisfaction, but these days pretty much every interaction I've had with amazon makes me sad - pages of promoted products before I hit the product I'm actually searching for, account execs that don't seem to understand that they're their to fix problems not create them, and honestly AWS is lagging -- too many teams fighting for promotion by creating new services, nobody supporting or maintaining the plumbing. I make most of my money supporting companies on AWS, but I've stopped recommending it to new shops largely for the same reasons - if you're not big enough for them to knock on your door, they won't answer when you knock on theirs.