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I have a Framework 13 (AMD 7640U) and sometimes the machine will just freeze up, crash and reboot. I've never had that happen with another laptop (mostly been o

by AJRF 2y ago

I have a Framework 13 (AMD 7640U) and sometimes the machine will just freeze up, crash and reboot. I've never had that happen with another laptop (mostly been on MacBooks for the past ~8 years) - is that something that happens to other people? I have the most up to date bios. Happens on both Windows and Linux which makes me think it's a CPU problem.

lawn 2y ago
It hasn't happened to me yet after a few months.
heraldgeezer 2y ago
>just freeze up, crash and reboot And the logs say, what? Done a reinstall? Tried Windows and Linux? My Windows desktop would do that, but I had to re-seat the RAM sticks and it was fixed.
- AJRF 2y ago
  > And the logs say, what? You've caught me in my laziness, i've not really learned well how to read logs after a crash. It's inexcusable that I don't know how to do this, and I am now inspired to Google around for how to do this, I'll start with Windows at thats my current installation. > Done a reinstall? Yeah many times. > Tried Windows and Linux? Yes, Win 11 and many flavours on Linux. Happens more on Windows, but does happen on Linux too.
- thekurst_ 2y ago
  I just setup an AMD Ryzen™ 7 7735HS and this is the first time I’ve ever had an AMD powered device and it’s also just freezing completely, blank screen and then rebooting occasionally on Windows 11. The most annoying part is there are no logs in Event Viewer. No Blue/Green screen nothing. Also doesn’t happen during intense CPU activity or anything, it’s seems random and I’ve had the device for less than 30 days. I’m wondering if it’s worth troubleshooting or if AMD systems just aren’t that reliable or maybe I just got a dud. Concerning that other users are having similar trouble on Linux as well.
croutonwagon 2y ago
Not sure if Framework has a similar setting but we have seen this with Ryzen thinkpads specifically with Win 11. Our fix was to turn off the CPU Power Management switch in the Bios.
- AJRF 2y ago
  Thank you will try this

by AJRF 2y ago

lawn 2y ago

It hasn't happened to me yet after a few months.

heraldgeezer 2y ago

>just freeze up, crash and reboot And the logs say, what? Done a reinstall? Tried Windows and Linux? My Windows desktop would do that, but I had to re-seat the RAM sticks and it was fixed.

AJRF 2y ago
> And the logs say, what? You've caught me in my laziness, i've not really learned well how to read logs after a crash. It's inexcusable that I don't know how to do this, and I am now inspired to Google around for how to do this, I'll start with Windows at thats my current installation. > Done a reinstall? Yeah many times. > Tried Windows and Linux? Yes, Win 11 and many flavours on Linux. Happens more on Windows, but does happen on Linux too.
thekurst_ 2y ago
I just setup an AMD Ryzen™ 7 7735HS and this is the first time I’ve ever had an AMD powered device and it’s also just freezing completely, blank screen and then rebooting occasionally on Windows 11. The most annoying part is there are no logs in Event Viewer. No Blue/Green screen nothing. Also doesn’t happen during intense CPU activity or anything, it’s seems random and I’ve had the device for less than 30 days. I’m wondering if it’s worth troubleshooting or if AMD systems just aren’t that reliable or maybe I just got a dud. Concerning that other users are having similar trouble on Linux as well.

croutonwagon 2y ago

Not sure if Framework has a similar setting but we have seen this with Ryzen thinkpads specifically with Win 11. Our fix was to turn off the CPU Power Management switch in the Bios.

AJRF 2y ago
Thank you will try this