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I bought my Framework laptop and promptly moved to a country with a lesser species of human, if we were to use framework's logic, I assume. I mean, it wasn't un

I bought my Framework laptop and promptly moved to a country with a lesser species of human, if we were to use framework's logic, I assume. I mean, it wasn't until like last year they opened up deliveries to Taiwan, you know, the country where the thing is manufactured. Of course, europe, the US, you know, the countries with real people™, has had access to their marketplace since day one. So, I've spent three years with a dying battery and bashed case, a warped screen shell, but I have no recourse. Honestly, it would have been better to buy an actual open source laptop that allows generic replacements, not one from their own store that, let's be real, will go kaput one day when the founder gets bored. The whole "diy serviceability" doesn't really square when you can't get your own parts.

Hackbraten 2y ago
> and promptly moved to a country with a lesser species of human, if we were to use framework's logic, I assume I feel you. I’ve been in your shoes, and I used to hold a similar grudge. But what I’ve realized lately is that selling products to foreign countries is a massively complex mess of tasks due to local laws and policies, which can be ridiculously counterintuitive. Vendors need time and money to learn all the pitfalls for each individual country and to figure out how to manage the remaining risk properly. If Framework knew how to ship you a product without risking violating local regulations left and right, they would likely be happy to do so.
- mananaysiempre 2y ago
  The ultimate conclusion is still that, if you need to remain in non-approved countries for prolonged amounts of time, a Framework will be more difficult and expensive to repair for you than a laptop from one of the mainstream vendors, not less. Moreover, Framework will actively work to ensure you can’t repair it by banning dropshippers. So that needs to be part of the calculation.
heraldgeezer 2y ago
You think it's easy selling something all over the world? They sell where the most market is.
- noobermin 2y ago
  They do not sell to where more than half of the world's population is.
  - heraldgeezer 2y ago
    Right now. They recently made it available in my European country. Poster makes it sound like some racist shit but they need to follow market.
bartvk 2y ago
On one hand, you can't expect a small outfit like Framework to offer cheap worldwide shipping. On the other hand, you have a great point about "DIY serviceability" being useless if you can't get parts for a reasonable price.

Hackbraten 2y ago

> and promptly moved to a country with a lesser species of human, if we were to use framework's logic, I assume I feel you. I’ve been in your shoes, and I used to hold a similar grudge. But what I’ve realized lately is that selling products to foreign countries is a massively complex mess of tasks due to local laws and policies, which can be ridiculously counterintuitive. Vendors need time and money to learn all the pitfalls for each individual country and to figure out how to manage the remaining risk properly. If Framework knew how to ship you a product without risking violating local regulations left and right, they would likely be happy to do so.

mananaysiempre 2y ago
The ultimate conclusion is still that, if you need to remain in non-approved countries for prolonged amounts of time, a Framework will be more difficult and expensive to repair for you than a laptop from one of the mainstream vendors, not less. Moreover, Framework will actively work to ensure you can’t repair it by banning dropshippers. So that needs to be part of the calculation.

heraldgeezer 2y ago

You think it's easy selling something all over the world? They sell where the most market is.

noobermin 2y ago
They do not sell to where more than half of the world's population is.
- heraldgeezer 2y ago
  Right now. They recently made it available in my European country. Poster makes it sound like some racist shit but they need to follow market.

bartvk 2y ago

On one hand, you can't expect a small outfit like Framework to offer cheap worldwide shipping. On the other hand, you have a great point about "DIY serviceability" being useless if you can't get parts for a reasonable price.