You’re an easy mark to hit a quota. Thats unjust. I’m not a defender of the IRS. I’ve worked for my share of large corporate and government bureaucracy. They a

You’re an easy mark to hit a quota. Thats unjust. I’m not a defender of the IRS. I’ve worked for my share of large corporate and government bureaucracy. They are dumb organizations if you design them to be. The folks who have controlled the purse at the committee level in congress want that org to be dumb. I’ve consulted for a few DMVs. Fundamentally, they are tax agencies. They sell stickers and plates. They are unique, however, as they are one of the few state level organizations that directly interact with the entirety of the public. They often do a mediocre job, but they see themselves as customer service orgs and make effort to give you a positive experience. Most states have governance structures where individual legislators cannot micromanage agency functions as well.