6 ms·

I asked him for my full archive download in October 2022, and having heard nothing back I wound up paying him another $39 to keep my archive from being deleted

I asked him for my full archive download in October 2022, and having heard nothing back I wound up paying him another $39 to keep my archive from being deleted while I tried to get his attention. I didn't get any response until late February 2023, when he sent me a link that produced a 404 error. I complained about that, and about a week later, I got an email from him that asked me whether I'd been able to download that archive he'd sent me the link for "in late January". I told him, again, that the link he'd sent in February hadn't worked, and that I'd told him that, and in a couple of hours everything was wrapped up satisfactorily. Had he been able to do that when I'd asked for it five months earlier, I would undoubtedly have a much higher opinion of the man.

beala 2y ago
Yup also happened to me in 2018. I never received a download link for my archive. My support email was never answered and my archive expired and was deleted.
tshaddox 2y ago
Same thing happened to me around that same time. I've been pretty happy with raindrop.io ever since.
- thelandofrandom 2y ago
  Raindrop is the GOAT - I backup my links to a Google Sheet with IFTTT just in case but I LOVE Raindrop. (I use the Pro plan)
ksec 2y ago
Many low hanging fruit. I guess many feels the same about support.
bosquefrio 2y ago
If Maciej is burnt out then I wonder why he hasn't hired someone to do support for him?
- mrzool 2y ago
  I don’t think he’s burned out. I think he’s just an asshole.
  - burkaman 2y ago
    Yeah he's just making enough money that he doesn't care anymore. He is aware of how many people are confused about the lack of support and has commented about it before: https://news.ycombinator.com/item?id=31186755 https://news.ycombinator.com/item?id=31186755.
  - zargon 2y ago
    Yep. He has demonstrated it repeatedly in pinbiard threads here.
- msephton 2y ago
  At one time he asked all existing subscribers for donations to enable him to pay a Romanian programmer to maintain the site. People paid and then he used the money for something else other than employing somebody to maintain the site. Not cool. Ref: https://twitter.com/gingerbeardman/status/1610076083013013506 https://twitter.com/gingerbeardman/status/161007608301301350...
raphman 2y ago
Oh, I had a similar experience - need to ping him again.

beala 2y ago

Yup also happened to me in 2018. I never received a download link for my archive. My support email was never answered and my archive expired and was deleted.

tshaddox 2y ago

Same thing happened to me around that same time. I've been pretty happy with raindrop.io ever since.

thelandofrandom 2y ago
Raindrop is the GOAT - I backup my links to a Google Sheet with IFTTT just in case but I LOVE Raindrop. (I use the Pro plan)

ksec 2y ago

Many low hanging fruit. I guess many feels the same about support.

bosquefrio 2y ago

If Maciej is burnt out then I wonder why he hasn't hired someone to do support for him?

mrzool 2y ago
I don’t think he’s burned out. I think he’s just an asshole.
- burkaman 2y ago
  Yeah he's just making enough money that he doesn't care anymore. He is aware of how many people are confused about the lack of support and has commented about it before: https://news.ycombinator.com/item?id=31186755 https://news.ycombinator.com/item?id=31186755.
- zargon 2y ago
  Yep. He has demonstrated it repeatedly in pinbiard threads here.
msephton 2y ago
At one time he asked all existing subscribers for donations to enable him to pay a Romanian programmer to maintain the site. People paid and then he used the money for something else other than employing somebody to maintain the site. Not cool. Ref: https://twitter.com/gingerbeardman/status/1610076083013013506 https://twitter.com/gingerbeardman/status/161007608301301350...

raphman 2y ago

Oh, I had a similar experience - need to ping him again.