I mean, even if by contract they were supposed to store physical media with the backups, it is still horrible incompetence to not have the same data backed up t

I mean, even if by contract they were supposed to store physical media with the backups, it is still horrible incompetence to not have the same data backed up twice, and from time to time test the disks for failure to rebuild the backup from one of the copies. It would be extremely unlikely for both disks to fail together. What I'm describing is the bare minimum. This is their job, by all accounts. Amazing.