If someone says their business has an "open source business model" I'm gonna somewhat cynically interpret their business plan as: 1) Build, co-opt or otherwise

If someone says their business has an "open source business model" I'm gonna somewhat cynically interpret their business plan as: 1) Build, co-opt or otherwise acquire an open source utility for X that's popular enough to be appearing in tutorials on 'how to do X'. 2) Present this utility as open and accessible etc. and pumped the branding and market recognition to cement it as the standard way to do the thing. 3) By some strange coincidence (variously genuine overwork, or strategic priorities, or callous manipulation) leave the official documentation in a state where it seems comprehensive until you try to actually use the software, at which point you realise key details are omitted. Oops. 4) Oh hey this free software is well supported by our very-reasonably-priced[1] consulting service which will sell you expert help by the hour. [1] The reason is that money is nice.