4 ms·

I don't think the bank tellers were the shining examples, but the actual bankers and customer relationship managers. That hasn't changed.

• ceejayoz 2y ago
  That has changed, though; the actual bankers are mostly gone from (or powerless at) the branches. Last time I had an issue with Chase they pointed me over to a phone to sit on hold.
  • toomuchtodo 2y ago
    As a previous Chase customer, I can only say that they are horrendous and as a financial services consumer, one can do much better at just about anywhere else. Use a credit union, use a brokerage, but for the love of god, avoid a commercial bank entity at all costs (Chase, BoA, Wells, etc).
    • ceejayoz 2y ago
      Yeah, this (and the demise of Simple) was one of the things that steered me towards a local credit union. I've been very happy with the switch.
      • insane_dreamer 2y ago
        As one of their first customers was sad to see Simple not make it.
• patio11 2y ago
  Depends on the country and weight class of the financial institution, but among e.g. U.S. money center banks, branch bankers have been successively de-skilled for the last ~3.5 decades or so. It is still nominally a white collar occupation but has, indeed, suffered in terms of prestige, compensation, and socioeconomic makeup of workforce versus other middle class mainstays, against a backdrop where the upper edge of the middle class is doing exceptionally well for itself. Citation available if I Google for the academic papers but the handwavy version is “I write about this sort of thing for a living so uh self-cite for the moment.”