5 ms·

Assuming those prices are correct and the procedure is that convenient, it doesn't practically exist if most people aren't aware of it. From my casual observati

Assuming those prices are correct and the procedure is that convenient, it doesn't practically exist if most people aren't aware of it. From my casual observations most people suffer with bad batteries until buying a new model.

deleted 2y ago
[deleted]
dghlsakjg 2y ago
What more can they do to let people know? You can google it, go to the website, go to any of their stores or authorized dealers, or click the link the phone gives you in the battery health view. Short of apple beating down your door, what more do you expect
- SSLy 2y ago
  It also complains in your settings app main screen if the battery is too low.
- pishpash 2y ago
  It's a psychological game. People are primed to want new things, and more investment into something old is hard to justify even if it's financially right. Also OS's lose supprt, softwares bloat, and bundled offers from carriers are toward replacement. You'd have to be really disciplined to not succumb to upgrade pressure when you go into an Apple Store of all places where the entire setup is to generate sales.
  - paulmd 2y ago
    you literally make an appointment on the website and check in and then walk to the back of the store and drop your phone off
    - lupire 2y ago
      You have to walk past 50 iDevices of Applied Silicon with coordinated beam forming transmitting Reality Distortion Fields into your brain
  - dghlsakjg 2y ago
    An Apple Store is one of the least sales oriented retail environments. You can go in and play with stuff for hours, chat with people who work there who can’t even make sales, and drop things off for them to repair. They don’t even have cash registers in most of them. Most of the time I go into an Apple Store I don’t buy anything, and I’ve never gone in and bought something that I didn’t plan on buying before I arrived.
    - seec 2y ago
      Yet when you do the training to work in it, they insist for quite a while that they make more money per square foot than diamond merchant. Don't kid yourself, it's not because you can visit for free that the whole thing isn't design to extract the most money possible...
      - dghlsakjg 2y ago
        Of course they gross more money than a jewelry store. That sounds impressive, but really isn't if you think about it. They sell very popular items that almost everyone in any mall in the country owns some version of that people WANT to buy every few years at most(computer, phone, headphones). Jewelry stores sell items that a lot of people will never own, and they sell items that people might buy every 5 years if they are really good customers.
  - scarface_74 2y ago
    iOS 18 will support phones released back to 2018. iOS 15 got a security update less than 2 months ago. iOS 15 supports devices released in 2015. How much further back should Apple support devices?
    - pishpash 2y ago
      Uh, for as long as they work? That used to be the support model norm before this disposable software/disposable hardware culture from the 2000's.
      - scarface_74 2y ago
        Were you around during the first 17 years of personal computers? A computer from 1986 would be useless in 1996. A computer from 1996 would be useless in 2006. Computers were getting so much faster so fast back then, that obsolescence was really a big deal. There is physically no hardware support for 32 bit software on modern iPhones. Do you suggest that Apple still supports 32 bit iPhones and 64 bit iPhones? Would third party developers want to support phones back to the iPhone 6 that is 6x slower and has 1/8 the RAM of a modern iPhone? Should Apple support phones like the 3GS that doesn’t support LTE and has 256KB of RAM?
      - dghlsakjg 2y ago
        The phones and software don't stop working when they aren't supported anymore. They just don't get more free updates. You can keep using the device in perpetuity with the same software that you have on it right now. Its a relatively recent phenomenon that the OS and all updates are free. You used to have to pay for the OS on your hardware at each update. If I wanted to go from OSx Tiger to OSX leopard on my first Macbook, it cost me $99 at the time. That computer still works fine with Leopard. It does everything Apple said it would do when they sold it to me. Why would I be entitled for it to do the things that the latest macbook does?
        scarface_74 2y ago
        Well… If you still have a 2G or 3G only phone - in this case the iPhone 4s and earlier from 2011, they will stop working. Also many websites will be inaccessible on older devices because of SSL certs.
- thund 2y ago
  [flagged]
  - doctornoble 2y ago
    What a reductive position.
  - tstrimple 2y ago
    Apple provides a warning and a link to battery replacement options from the Battery Health screen when it detects that it's been degraded too much. So... they do provide this?
  - ryanwhitney 2y ago
    They do. You're notified when battery health is either unknown or reaching EOL. It points you towards replacement, not upgrade. "If battery health has degraded significantly, the below message will also appear: Your battery’s health is significantly degraded. An Apple Authorized Service Provider can replace the battery to restore full performance and capacity. More about service options…" https://support.apple.com/en-us/101575 https://support.apple.com/en-us/101575
  - deleted 2y ago
    [deleted]
  - andrepd 2y ago
    [flagged]
    - evilduck 2y ago
      So obvious, Apple implemented it years ago.
  - Swarming 2y ago
    They could also include little leaflets about “Land Declarations” with iPhones and other such rubbish, but that does’t mean it would be a wise policy.
tpmoney 2y ago
At what point are people responsible for their own actions or ignorance? Apple hardly makes the battery replacement option a secret, and there are plenty of 3rd party retailers that advertise them too. Anyone who bought a new iPhone because they didn't realize they could get the battery replaced has failed to do even the most cursory research into what options are out there for solving their problem. It would be one thing if we were talking the 1st generation iPhone days, when the "battery replacement" option was the usually "out of warranty" device replacement that was effectively Apple's entire repair process for the phone at the time. Then your "battery replacement" costs were ~50% of the cost of a new phone, and that definitely gets into the "buy a new phone instead of replacing the battery" territory. But the ~$100 battery replacement option has been around since at least 2010[1], now 14 years later there's no excuse for not being aware, or becoming aware when you need it. [1]: https://archive.nytimes.com/gadgetwise.blogs.nytimes.com/2010/03/12/iphone-battery-replacement-diy-or-not/ https://archive.nytimes.com/gadgetwise.blogs.nytimes.com/201...
- samspot 2y ago
  My SE battery will cost $80 to replace, but since I only paid $120 for the phone it's not a good deal. I'll just wait a bit and get another used SE for $120 when the battery life gets too annoying. I doubt that many other customers are ignorant or irresponsible.
soneca 2y ago
The battery gets bad after 4 years. That’s usually the moment I want to buy a new phone already, why invest $99 in a phone that I won’t be using in a year? Better deal with a bad battery for a few months or a year, then already go on and buy a new one. I never heard of someone who bought a new phone _solely_ for a new battery
- vik0 2y ago
  >I never heard of someone who bought a new phone _solely_ for a new battery I did. I had a Samsung Galaxy s10e, and I have an s23 now, which I got on its launch. The only reason I got a new phone is because they don't have legit batteries to replace my shitty s10e battery in my country of residence (very shitty European country). No Samsung support, no iFixIt (they don't ship here), nothing. Just shady shops selling shady batteries. I preferred the smaller size of the s10e, and software-wise it did everything I needed it to do. Plus I didn't have to rely on Bluetooth earbuds when I need(ed) to wear some earbuds. Oh, and the battery has gotten noticeably worse in the past year and a half, and the _only_ reason why I will buy a new phone in a year, year and a half is that I know for a fact the battery life will become (even more) unbearable, and there aren't any official/legit channels through which I could replace the battery. I know I'm talking about Samsung, but the same would apply to Apple here, and any other brand. If this wasn't an issue for me, I could see myself using the same phone for 5-6 years, probably even longer if set up lineageOS on it -- but after +5 years I imagine I would like to use some new phone with its "new" features... which I will likely never really use in the first place
  - lagadu 2y ago
    I don't understand this. Why not trying the "shady battery" for cheap before buying a whole new phone? Even if you somehow don't trust their batteries, I see s10e batteries on ebay for ~10€. Just buy one of those and have them install it? Every device I've ever wanted to keep after its battery started degrading (mostly laptops, but has happened with a phone too) I've either ordered one from ebay and replaced myself or went to a cheap local shop. OE batteries aren't magical.
    - 2y ago
paulmd 2y ago
I’ve never seen a literal “this product sucks because I refuse to learn about it” given as an explicit argument before, usually it’s just implicit, thank you for this
- user3939382 2y ago
  I neither made an argument nor any comment on the value of a product.
10u152 2y ago
If you click on battery health in settings it will literally set up a link to request the replacement service, very minimal friction.
dwaite 2y ago
If you look up battery health and it shows as degraded (or you follow the notification to get there), it gives you support options to schedule an appointment or send it in for repair.
nytesky 2y ago
The issue is probably chips or cracks on the back glass or sometimes the front. They almost didn’t work on my daughter’s phone because of a tiny nick on front corner for fear of it spiderwebbing when they opened it. And some phones broken back glass is game over since it’s all glued to that surface.
kaba0 2y ago
Most people will refuse to go to the doctor when they have serious symptoms themselves. I don’t think stupid/lazy human behavior can be blamed on apple.
- lupire 2y ago
  Maybe similar. Doctors are general bad at providing care, so people learn helplessness.
valval 2y ago
Could it be that you have some internal bias at play here? You don’t seem capable of accepting something that other people find pretty trivial.
- user3939382 2y ago
  No

deleted 2y ago

[deleted]

dghlsakjg 2y ago

What more can they do to let people know? You can google it, go to the website, go to any of their stores or authorized dealers, or click the link the phone gives you in the battery health view. Short of apple beating down your door, what more do you expect

SSLy 2y ago
It also complains in your settings app main screen if the battery is too low.
pishpash 2y ago
It's a psychological game. People are primed to want new things, and more investment into something old is hard to justify even if it's financially right. Also OS's lose supprt, softwares bloat, and bundled offers from carriers are toward replacement. You'd have to be really disciplined to not succumb to upgrade pressure when you go into an Apple Store of all places where the entire setup is to generate sales.
- paulmd 2y ago
  you literally make an appointment on the website and check in and then walk to the back of the store and drop your phone off
  - lupire 2y ago
    You have to walk past 50 iDevices of Applied Silicon with coordinated beam forming transmitting Reality Distortion Fields into your brain
- dghlsakjg 2y ago
  An Apple Store is one of the least sales oriented retail environments. You can go in and play with stuff for hours, chat with people who work there who can’t even make sales, and drop things off for them to repair. They don’t even have cash registers in most of them. Most of the time I go into an Apple Store I don’t buy anything, and I’ve never gone in and bought something that I didn’t plan on buying before I arrived.
  - seec 2y ago
    Yet when you do the training to work in it, they insist for quite a while that they make more money per square foot than diamond merchant. Don't kid yourself, it's not because you can visit for free that the whole thing isn't design to extract the most money possible...
    - dghlsakjg 2y ago
      Of course they gross more money than a jewelry store. That sounds impressive, but really isn't if you think about it. They sell very popular items that almost everyone in any mall in the country owns some version of that people WANT to buy every few years at most(computer, phone, headphones). Jewelry stores sell items that a lot of people will never own, and they sell items that people might buy every 5 years if they are really good customers.
- scarface_74 2y ago
  iOS 18 will support phones released back to 2018. iOS 15 got a security update less than 2 months ago. iOS 15 supports devices released in 2015. How much further back should Apple support devices?
  - pishpash 2y ago
    Uh, for as long as they work? That used to be the support model norm before this disposable software/disposable hardware culture from the 2000's.
    - scarface_74 2y ago
      Were you around during the first 17 years of personal computers? A computer from 1986 would be useless in 1996. A computer from 1996 would be useless in 2006. Computers were getting so much faster so fast back then, that obsolescence was really a big deal. There is physically no hardware support for 32 bit software on modern iPhones. Do you suggest that Apple still supports 32 bit iPhones and 64 bit iPhones? Would third party developers want to support phones back to the iPhone 6 that is 6x slower and has 1/8 the RAM of a modern iPhone? Should Apple support phones like the 3GS that doesn’t support LTE and has 256KB of RAM?
    - dghlsakjg 2y ago
      The phones and software don't stop working when they aren't supported anymore. They just don't get more free updates. You can keep using the device in perpetuity with the same software that you have on it right now. Its a relatively recent phenomenon that the OS and all updates are free. You used to have to pay for the OS on your hardware at each update. If I wanted to go from OSx Tiger to OSX leopard on my first Macbook, it cost me $99 at the time. That computer still works fine with Leopard. It does everything Apple said it would do when they sold it to me. Why would I be entitled for it to do the things that the latest macbook does?
      - scarface_74 2y ago
        Well… If you still have a 2G or 3G only phone - in this case the iPhone 4s and earlier from 2011, they will stop working. Also many websites will be inaccessible on older devices because of SSL certs.
thund 2y ago
[flagged]
- doctornoble 2y ago
  What a reductive position.
- tstrimple 2y ago
  Apple provides a warning and a link to battery replacement options from the Battery Health screen when it detects that it's been degraded too much. So... they do provide this?
- ryanwhitney 2y ago
  They do. You're notified when battery health is either unknown or reaching EOL. It points you towards replacement, not upgrade. "If battery health has degraded significantly, the below message will also appear: Your battery’s health is significantly degraded. An Apple Authorized Service Provider can replace the battery to restore full performance and capacity. More about service options…" https://support.apple.com/en-us/101575 https://support.apple.com/en-us/101575
- deleted 2y ago
  [deleted]
- andrepd 2y ago
  [flagged]
  - evilduck 2y ago
    So obvious, Apple implemented it years ago.
- Swarming 2y ago
  They could also include little leaflets about “Land Declarations” with iPhones and other such rubbish, but that does’t mean it would be a wise policy.

tpmoney 2y ago

At what point are people responsible for their own actions or ignorance? Apple hardly makes the battery replacement option a secret, and there are plenty of 3rd party retailers that advertise them too. Anyone who bought a new iPhone because they didn't realize they could get the battery replaced has failed to do even the most cursory research into what options are out there for solving their problem. It would be one thing if we were talking the 1st generation iPhone days, when the "battery replacement" option was the usually "out of warranty" device replacement that was effectively Apple's entire repair process for the phone at the time. Then your "battery replacement" costs were ~50% of the cost of a new phone, and that definitely gets into the "buy a new phone instead of replacing the battery" territory. But the ~$100 battery replacement option has been around since at least 2010[1], now 14 years later there's no excuse for not being aware, or becoming aware when you need it. [1]: https://archive.nytimes.com/gadgetwise.blogs.nytimes.com/2010/03/12/iphone-battery-replacement-diy-or-not/ https://archive.nytimes.com/gadgetwise.blogs.nytimes.com/201...

samspot 2y ago
My SE battery will cost $80 to replace, but since I only paid $120 for the phone it's not a good deal. I'll just wait a bit and get another used SE for $120 when the battery life gets too annoying. I doubt that many other customers are ignorant or irresponsible.

soneca 2y ago

The battery gets bad after 4 years. That’s usually the moment I want to buy a new phone already, why invest $99 in a phone that I won’t be using in a year? Better deal with a bad battery for a few months or a year, then already go on and buy a new one. I never heard of someone who bought a new phone _solely_ for a new battery

vik0 2y ago
>I never heard of someone who bought a new phone _solely_ for a new battery I did. I had a Samsung Galaxy s10e, and I have an s23 now, which I got on its launch. The only reason I got a new phone is because they don't have legit batteries to replace my shitty s10e battery in my country of residence (very shitty European country). No Samsung support, no iFixIt (they don't ship here), nothing. Just shady shops selling shady batteries. I preferred the smaller size of the s10e, and software-wise it did everything I needed it to do. Plus I didn't have to rely on Bluetooth earbuds when I need(ed) to wear some earbuds. Oh, and the battery has gotten noticeably worse in the past year and a half, and the _only_ reason why I will buy a new phone in a year, year and a half is that I know for a fact the battery life will become (even more) unbearable, and there aren't any official/legit channels through which I could replace the battery. I know I'm talking about Samsung, but the same would apply to Apple here, and any other brand. If this wasn't an issue for me, I could see myself using the same phone for 5-6 years, probably even longer if set up lineageOS on it -- but after +5 years I imagine I would like to use some new phone with its "new" features... which I will likely never really use in the first place
- lagadu 2y ago
  I don't understand this. Why not trying the "shady battery" for cheap before buying a whole new phone? Even if you somehow don't trust their batteries, I see s10e batteries on ebay for ~10€. Just buy one of those and have them install it? Every device I've ever wanted to keep after its battery started degrading (mostly laptops, but has happened with a phone too) I've either ordered one from ebay and replaced myself or went to a cheap local shop. OE batteries aren't magical.
  - 2y ago

paulmd 2y ago

I’ve never seen a literal “this product sucks because I refuse to learn about it” given as an explicit argument before, usually it’s just implicit, thank you for this

user3939382 2y ago
I neither made an argument nor any comment on the value of a product.

10u152 2y ago

If you click on battery health in settings it will literally set up a link to request the replacement service, very minimal friction.

dwaite 2y ago

If you look up battery health and it shows as degraded (or you follow the notification to get there), it gives you support options to schedule an appointment or send it in for repair.

nytesky 2y ago

The issue is probably chips or cracks on the back glass or sometimes the front. They almost didn’t work on my daughter’s phone because of a tiny nick on front corner for fear of it spiderwebbing when they opened it. And some phones broken back glass is game over since it’s all glued to that surface.

kaba0 2y ago

Most people will refuse to go to the doctor when they have serious symptoms themselves. I don’t think stupid/lazy human behavior can be blamed on apple.

lupire 2y ago
Maybe similar. Doctors are general bad at providing care, so people learn helplessness.

valval 2y ago

Could it be that you have some internal bias at play here? You don’t seem capable of accepting something that other people find pretty trivial.

user3939382 2y ago
No