The recent Crowd Strike issue offered great insight into common public perception. Failures of that nature, let alone a real attack, are perceived in the same

The recent Crowd Strike issue offered great insight into common public perception. Failures of that nature, let alone a real attack, are perceived in the same event class as 'natural disasters' to those who don't understand the problem. There's also a severe over-reliance on completing a checklist, rather than having an answer for a given class of issue. Asking the correct question is important for receiving a good answer. 'Restores are what people care about.' Critical vendor failure and ability to operate independently in an isolated recovery mode might be new features added to recently updated checklists.