I had Ambetter for dental insurance when I damaged a tooth and experienced this first hand. I think spent between 30 and 40 hours over two weeks calling Ambette

I had Ambetter for dental insurance when I damaged a tooth and experienced this first hand. I think spent between 30 and 40 hours over two weeks calling Ambetter and dozens dentists all over my state. The worst part, besides not being able to see a dentist, was that to Ambetter, you are always calling for the first time. The system has no memory of your issue or even that you have called five times already that morning. The rep always asks a long list of pointless questions like who your primary care doctor is and if you are still living at your address. (No, I have not moved since I last called 20 minutes ago.) You repeat the same numbers and answers over and over. Then you have to describe your problem again, and plead for help. Even after communicating how many times you have tried, the reps only have one solution and that is to give you three more dentists to call. One time I asked the rep to stay on the phone while I called the numbers so that I wouldn't have to call back after they didn't work. That made him very angry and he hung up on me. The numbers didn't work. I did finally get to see a dentist though. Near the end of the second week, one rep's voice seemed more empathetic and hearing her listen made me chock up as I described how difficult the process had been. She gave me a line to say to the other reps to have them transfer my call to her and told me to call back the next morning. I don't know what she did, maybe there was even something broken with my account, but she found me a dentist within walking distance of my house.