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Where I work, we've got a public-facing chatbot on the product page to, you know, help out possible customers with product information. As part of a chatbot ref
by Simon_ORourke 2y ago
Where I work, we've got a public-facing chatbot on the product page to, you know, help out possible customers with product information. As part of a chatbot refresh, I got to look at some of the chats, and boy howdy, some of them were just obviously other bots.
So typically, when the product chatbot comes on first and says "Hi, I'm a chatbot here to help you with these products", the average human chatter will give it a terse command, e.g., "More info on XYZ". The bots engages in all the manners suggested in this substack blog, but for the life of me I can't figure out why? What benefits, except merely mildly DDOSing the chat server, will repeating the same prompt a hundred times do? Ditto the nonsense or insulting chats - what are you idiot bot-creators trying to achieve?
- gloflo 2y agoMaybe it's people pissed at the time wasters who decide to turn the annoyance around? Provide good, thorough documentation. Offer a way to speak to a knowledgeable human. Don't waste my time with a anthromorphic program designed to blah blah blah and getting rid of me.
- mrweasel 2y ago> what are you idiot bot-creators trying to achieve? I don't know, but one guess would be to figure out what will triggers the bot to hand over the conversation to a human.
- rolph 2y ago>what are you idiot bot-creators trying to achieve< a method of making any bot, stop engaging, fail, and never bother anyone again, forever.