I think that hits the nail on the head. It’s important to supplement metrics with estimates, stories about the real world impact of the work, quotes from other

I think that hits the nail on the head. It’s important to supplement metrics with estimates, stories about the real world impact of the work, quotes from others close to the work. The less measurable, the more you need to lean on those other tools. Assuming 75% of reactive work can be measured and 10% of preventative work can with any degree of certainty, you’ll reach for those other tools more often for the latter.