My impression of Fee Fighters was pretty low before I read this, but after reading your apology I can't even begin to imagine how terrible this company must be.

My impression of Fee Fighters was pretty low before I read this, but after reading your apology I can't even begin to imagine how terrible this company must be. It's one thing for them to disregard the utter failure of letting a billing service unattended and broken for three weeks, but another thing to contact their clients and force them into a public apology. The tone of your message ("I'd also like to apologize to Sean and the team for not trying harder to contact them personaly...") really makes it seem like you're being threatened here.