I'm with the side of people saying you shouldn't have to apologize. That's like saying you apologize for not finding Tim Cook's personal email when iCloud is do

I'm with the side of people saying you shouldn't have to apologize. That's like saying you apologize for not finding Tim Cook's personal email when iCloud is down and they ignore your calls, support tickets, emails, inquires at the genius bar, posts on their support forum, etc. It's THEIR responsibility as representatives (and owner) of THEIR company to make themselves available via the information THEY provided, on the site you signed up for THEIR services. They deserve the zingy blogpost and don't deserve your apology. This is bad business and frankly I would stay far away from them despite your newfound guilt. Edit: Switched out Steve Jobs for Tim Cook and removed the 2nd repetitive analogy.