In the UK there is a very large chain of shops called Timpsons. They cut keys, fix shoes, dry clean etc. 1) They are famous for employing people straight from

In the UK there is a very large chain of shops called Timpsons. They cut keys, fix shoes, dry clean etc. 1) They are famous for employing people straight from prison 2) Their tills are just calculators, no electronic connections, no stock control 3) The staff are allowed to give out freebies. Fix shoes for free for people who look like they need it. They will give you free dry cleaning if you have a job interview 4) They still somehow manage to be profitable and growing. There are at least 3 in my town alone. 5) The MD is a great prison reform campaigner, who just got given the job of UK prisons minister. 6) The one kpi they measure is an index of employee happiness. You can be successful without strict rules. He has only two. Here is his book HAPPY INDEX HB: Lessons in Upside-Down Management https://amzn.eu/d/1PEfVqc https://amzn.eu/d/1PEfVqc