Step 1: create a new problem by making things inefficient Step 2: charge people to fix the first problem Step 3: repeat It was sad knowing the rate of 350/hr p

Step 1: create a new problem by making things inefficient Step 2: charge people to fix the first problem Step 3: repeat It was sad knowing the rate of 350/hr people pre 9/11 versus at worst 60/hr and hoping to get 30% faster after this change is in place. Instead of asking: are we really getting concrete benefits from this arrangement at all.