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I’ve got an i9-1300K that shit the bed, which I had to replace with AMD. I opened a return ticket with Intel, after a day+ delay they followed up with question
by fhdsgbbcaA 2y ago
I’ve got an i9-1300K that shit the bed, which I had to replace with AMD.
I opened a return ticket with Intel, after a day+ delay they followed up with questions about the BIOS version. The mother board was no longer in service (see AMD above), so I couldn’t immediately answer their question.
I
Then they closed the support ticket.
So I have to start from square one, but I may not bother because the value of the time I’ve wasted on this already (10s of hours), vastly exceeds the cost of replacing all my chips with AMD.
There is NOTHING Intel could release that I would buy.
- jeffbee 2y agoThey replied to my ticket asking about the motherboard and bios even though I had mentioned both and more in the initial ticket.
- ta988 2y agoIt may not even be humans that deal with those reports. That may also be why they think everything is fine and their users are dumb.
- fhdsgbbcaA 2y agoAnd it’s not like it isn’t amply established that it is a chip defect already. Decent customer support would just send a swap right away, whatever they gain by not fixing this promptly they lose tenfold on lost future business. Intel is in a death spiral.
- Numerlor 2y agoConfirming settings is standard and I had the same with AMD, the support person has to tick their boxes before they can forward you to RMA
- ForOldHack 2y agoThey lied to you, you lie back to them. Standard practice amoung politicians and lawyers, and now apparently CEOs. Favorite tech support help line: "bring me those cheese balls girl." (QMS Mobile Al.) I would if I could.
- fhdsgbbcaA 2y agoNo problem normally but this is a bad chip, full stop. Regardless, I was going to send the info but they closed the ticket!
- MrDrMcCoy 2y agoI'm still holding out a little hope that they release a competitive high end GPU, since their software stack is both good and fully featured on Linux.