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Definitely possible! The issue is that when I went to my Vimeo settings, I was still on the free trial. No sign of the charge, and I still had the option to tur
by throwaway489322 2y ago
Definitely possible! The issue is that when I went to my Vimeo settings, I was still on the free trial. No sign of the charge, and I still had the option to turn off auto-renew for the free trial. (Which I did -- it did not reverse the charge).
Also (and I'm guessing you agree with this): When you tell a customer they won't be charged until a certain date, you should probably either (a) know their timezone and adjust the billing date relative to that or (b) know the earliest date that they might get billed in their timezone and quote them that date rather than GMT, or (c) assume they could live anywhere and don't charge them before that date hits in the last possible timezone. Or just don't provide a date at all if you can't get the system to behave predictably.
- bdcravens 2y agoThe best system is to either make it 7 calendar days to the second, or disclose the exact time the billing will occur when you sign up. I did see that auto-renewal must be disabled at least one day before: "Automatic Renewal: To the extent permitted by applicable law, Self-Serve subscription plans automatically renew at the end of each subscription period unless canceled at least one day before the renewal date listed in your Billing Settings." https://help.vimeo.com/hc/en-us/articles/12425398980625-Vimeo-charged-me-and-I-don-t-know-why https://help.vimeo.com/hc/en-us/articles/12425398980625-Vime... (I did look through their terms, and it doesn't disclose the precise time they will bill, they only referred to dates)
- ilt 2y agoI feel the best way to inform users is to send them an automated mail - 24 or 48 hours - before actual charge and tell them explicitly how many hours before upcoming charge, which makes it easier for a user to figure out actual time of the charge irrespective of their timezone.