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Is Microsoft's B2B support really that bad? I've never directly interacted with them, but from what I've heard within my org, they are at least fairly responsiv
by accrual 2y ago
Is Microsoft's B2B support really that bad? I've never directly interacted with them, but from what I've heard within my org, they are at least fairly responsive and helpful when you're paying them millions for software.
- stackskipton 2y agoGetting them to answer the phone? They are really good at that. Getting out of Tier 1 hell? Pretty frustrating and difficult. Getting them to fix the problem? Depending on your issue, it's either "Here is a patch" or "It's been added to backlog, early estimates are sometime in 2030s"
- EvanAnderson 2y agoI've never worked for a business paying MSFT millions so I can't comment on that. As a business paying several hundred thousand I had no success getting any help with an issue with Windows Server (July 2021). My organization was willing to spend money but couldn't get anyone at MSFT to take it.
- dole 2y agoIf your company has enough sunk into MS as far as infrastructure and MSDN Developer licenses and whatnot, you can and do get more attentive direct developer support for esoteric problems, legacy support and the likes.