3 ms·

Trust is established through interaction with the ransoming party. The interaction will be some version of a trial solution that will decrypt some subset of th

by luma 2y ago

Trust is established through interaction with the ransoming party. The interaction will be some version of a trial solution that will decrypt some subset of the locked systems to prove that they can in fact recover your systems. I've been engaged on a few of these, my general impression so far is that the technical support you get from the ransomware gangs is better than the contracted support I get from Microsoft.

jMyles 2y ago
> better than the contracted support I get from Microsoft. ...that's a pretty low bar. It seems to me that they'd have to be quite reliable and responsive to be able to routinely collect.
- stackskipton 2y ago
  >It seems to me that they'd have to be quite reliable and responsive to be able to routinely collect. Nope, they rely on compliance to collect. So many compliance/regulatory schemes are like "Do you have vendor support on all your software, including OSes?" so you end up paying Microsoft money or paying Red Hat money.
  - jMyles 2y ago
    Sorry; I was unclear. I meant that the ransomware admins need to be reliable and responsive.
- accrual 2y ago
  Is Microsoft's B2B support really that bad? I've never directly interacted with them, but from what I've heard within my org, they are at least fairly responsive and helpful when you're paying them millions for software.
  - stackskipton 2y ago
    Getting them to answer the phone? They are really good at that. Getting out of Tier 1 hell? Pretty frustrating and difficult. Getting them to fix the problem? Depending on your issue, it's either "Here is a patch" or "It's been added to backlog, early estimates are sometime in 2030s"
  - EvanAnderson 2y ago
    I've never worked for a business paying MSFT millions so I can't comment on that. As a business paying several hundred thousand I had no success getting any help with an issue with Windows Server (July 2021). My organization was willing to spend money but couldn't get anyone at MSFT to take it.
  - dole 2y ago
    If your company has enough sunk into MS as far as infrastructure and MSDN Developer licenses and whatnot, you can and do get more attentive direct developer support for esoteric problems, legacy support and the likes.
deleted 2y ago
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by luma 2y ago

jMyles 2y ago

> better than the contracted support I get from Microsoft. ...that's a pretty low bar. It seems to me that they'd have to be quite reliable and responsive to be able to routinely collect.

stackskipton 2y ago
>It seems to me that they'd have to be quite reliable and responsive to be able to routinely collect. Nope, they rely on compliance to collect. So many compliance/regulatory schemes are like "Do you have vendor support on all your software, including OSes?" so you end up paying Microsoft money or paying Red Hat money.
- jMyles 2y ago
  Sorry; I was unclear. I meant that the ransomware admins need to be reliable and responsive.
accrual 2y ago
Is Microsoft's B2B support really that bad? I've never directly interacted with them, but from what I've heard within my org, they are at least fairly responsive and helpful when you're paying them millions for software.
- stackskipton 2y ago
  Getting them to answer the phone? They are really good at that. Getting out of Tier 1 hell? Pretty frustrating and difficult. Getting them to fix the problem? Depending on your issue, it's either "Here is a patch" or "It's been added to backlog, early estimates are sometime in 2030s"
- EvanAnderson 2y ago
  I've never worked for a business paying MSFT millions so I can't comment on that. As a business paying several hundred thousand I had no success getting any help with an issue with Windows Server (July 2021). My organization was willing to spend money but couldn't get anyone at MSFT to take it.
- dole 2y ago
  If your company has enough sunk into MS as far as infrastructure and MSDN Developer licenses and whatnot, you can and do get more attentive direct developer support for esoteric problems, legacy support and the likes.

deleted 2y ago

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