5 ms·

Replying to User Reviews on Google Play

43 points by mdwrigh2 14y ago

clarky07 14y ago
This is an absolutely great and badly needed update. I really hope this pushes Apple to do the same on iOS. One of the biggest frustrations as a dev is not being able to respond to reviews that are inaccurate, feature requests that have already been implemented, or answer questions that are asked in the reviews. Also, responding will show other users that the dev is active and helpful in solving any problems that come up.
thomasnext 14y ago
Can someone with a Top Developer Badge give us an example of a comment they have replied to?
joeblossom 14y ago
This is awesome. Google Play is a very frustrating marketplace from a review standpoint. Itunes is a little bit less frustrating, but frustrating nonetheless.
jen_h 14y ago
This is great! Looking forward to this being rolled out to everyone.
dannyr 14y ago
Google is rolling out bug reporting to the Chrome Store (http://techcrunch.com/2012/06/20/google-separates-app-reviews-from-bug-reports-in-chrome-web-store-coming-soon-to-google-play-too/ http://techcrunch.com/2012/06/20/google-separates-app-review...). I can't wait for Google to release it to the Play Store too.
vibrunazo 14y ago
Reto Meier's tips for answering developers on the Play Store: https://plus.google.com/u/0/111169963967137030210/posts/ZCkuxmb4Qo9 https://plus.google.com/u/0/111169963967137030210/posts/ZCku...
deleted 14y ago
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duaneb 14y ago
I can't be the only one who gets confused with "Play" - I keep thinking that this refers to their music store, when in fact it's music, video, books, android apps. Not chrome apps, yet...?
- canthonytucci 14y ago
  I'm not confused by what it is after hearing the definition, I am however confused as to why they chose such a stupid name.
gravitronic 14y ago
As an published Android dev I cannot wait until I get this feature. So often I get one-star reviews that are actually questions like "how do I enable this feature?" that I cannot followup with. Very frustrating.
- jen_h 14y ago
  Or are those easily resolved (but appear cataclysmic) issues voted up by a cabal that show up at the top of your Reviews forever, even after several app updates. So new users see the comments/reviews and are scared away. Really looking forward to more than just "Top Developers" (anyone know what the criteria are for this, BTW?) having access to this feature--users are going to love it, too, since we'll be able to get them back up and running quickly!

43 points by mdwrigh2 14y ago

This is an absolutely great and badly needed update. I really hope this pushes Apple to do the same on iOS. One of the biggest frustrations as a dev is not being able to respond to reviews that are inaccurate, feature requests that have already been implemented, or answer questions that are asked in the reviews. Also, responding will show other users that the dev is active and helpful in solving any problems that come up.

thomasnext 14y ago

Can someone with a Top Developer Badge give us an example of a comment they have replied to?

joeblossom 14y ago

This is awesome. Google Play is a very frustrating marketplace from a review standpoint. Itunes is a little bit less frustrating, but frustrating nonetheless.

jen_h 14y ago

This is great! Looking forward to this being rolled out to everyone.

dannyr 14y ago

Google is rolling out bug reporting to the Chrome Store (http://techcrunch.com/2012/06/20/google-separates-app-reviews-from-bug-reports-in-chrome-web-store-coming-soon-to-google-play-too/ http://techcrunch.com/2012/06/20/google-separates-app-review...). I can't wait for Google to release it to the Play Store too.

vibrunazo 14y ago

Reto Meier's tips for answering developers on the Play Store: https://plus.google.com/u/0/111169963967137030210/posts/ZCkuxmb4Qo9 https://plus.google.com/u/0/111169963967137030210/posts/ZCku...

deleted 14y ago

[deleted]

duaneb 14y ago

I can't be the only one who gets confused with "Play" - I keep thinking that this refers to their music store, when in fact it's music, video, books, android apps. Not chrome apps, yet...?

canthonytucci 14y ago
I'm not confused by what it is after hearing the definition, I am however confused as to why they chose such a stupid name.

gravitronic 14y ago

As an published Android dev I cannot wait until I get this feature. So often I get one-star reviews that are actually questions like "how do I enable this feature?" that I cannot followup with. Very frustrating.

jen_h 14y ago
Or are those easily resolved (but appear cataclysmic) issues voted up by a cabal that show up at the top of your Reviews forever, even after several app updates. So new users see the comments/reviews and are scared away. Really looking forward to more than just "Top Developers" (anyone know what the criteria are for this, BTW?) having access to this feature--users are going to love it, too, since we'll be able to get them back up and running quickly!