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Oh yeah, really the worst, trying to retain a customer after offering them free service for a month! The outrage!

wkat4242 2y ago
It's not just 'offered'. It's stuffed in your face at every opportunity like a Jehovah's witness you can't get rid of. They're also trying to trick you in signing up.
deleted 2y ago
[deleted]
pookybear223 2y ago
I miss the times when retaining customers meant providing really good value and customer service. I think there was at least a time in which Amazon would’ve agreed. Maybe not…
- pen2l 2y ago
  I remember once, what like 15 years ago or something, I got an email from some business that I was subscribed to that I’ve been unsubscribed and refunded some money as they see I’m not using the service I signed up for or maybe forgot about it and that I should reach out to them if I’m still interested. Can’t even imagine that happening in this day and age. In fact big companies probably covet this demographic (subscribe and forget) and go to great lengths to secure them in their webs.
  - benterix 2y ago
    I really got moved just by reading this. Honesty is so rare these days. I can easily imagine if it happened today, the person responsible for that would be both fired and sued by the company for acting against its best interests.
  - AmericanChopper 2y ago
    Slack used to (still does?) credit unused licences to your account, people that have have a license provisioned but haven’t used the product during the billing period.
- varispeed 2y ago
  At certain size the customer is shareholder.
  - canadianfella 2y ago
    [dead]
- Gud 2y ago
  Amazon was an amazing bookstore in the early 00s.
madeofpalk 2y ago
Nothing wrong with trying to retain a customer. Being deceptive, misleading, unclear, and using dark patterns is the thing that Amazon is being criticized for. So much so the FTC is suing them over it https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their https://www.ftc.gov/news-events/news/press-releases/2023/06/...
b3orn 2y ago
But they're already a customer, just a customer without a subscription.

It's not just 'offered'. It's stuffed in your face at every opportunity like a Jehovah's witness you can't get rid of. They're also trying to trick you in signing up.

deleted 2y ago

[deleted]

pookybear223 2y ago

I miss the times when retaining customers meant providing really good value and customer service. I think there was at least a time in which Amazon would’ve agreed. Maybe not…

pen2l 2y ago
I remember once, what like 15 years ago or something, I got an email from some business that I was subscribed to that I’ve been unsubscribed and refunded some money as they see I’m not using the service I signed up for or maybe forgot about it and that I should reach out to them if I’m still interested. Can’t even imagine that happening in this day and age. In fact big companies probably covet this demographic (subscribe and forget) and go to great lengths to secure them in their webs.
- benterix 2y ago
  I really got moved just by reading this. Honesty is so rare these days. I can easily imagine if it happened today, the person responsible for that would be both fired and sued by the company for acting against its best interests.
- AmericanChopper 2y ago
  Slack used to (still does?) credit unused licences to your account, people that have have a license provisioned but haven’t used the product during the billing period.
varispeed 2y ago
At certain size the customer is shareholder.
- canadianfella 2y ago
  [dead]
Gud 2y ago
Amazon was an amazing bookstore in the early 00s.

madeofpalk 2y ago

Nothing wrong with trying to retain a customer. Being deceptive, misleading, unclear, and using dark patterns is the thing that Amazon is being criticized for. So much so the FTC is suing them over it https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their https://www.ftc.gov/news-events/news/press-releases/2023/06/...

b3orn 2y ago

But they're already a customer, just a customer without a subscription.