People don't care if customer support is AI if the problem gets solved sooner/more easily. Similarly, some people are more receptive to AI therapists than human

People don't care if customer support is AI if the problem gets solved sooner/more easily. Similarly, some people are more receptive to AI therapists than human therapists - anyone who doesn't feel comfortable sharing details with a person who might judge them, but would still value the intelligent analysis of their situation. Not sure it logically follows that automated or low-effort messages inherently have no value. In some cases, receiving a message where little to no effort into communicating was placed may be better - for quick responses if nothing else.