We use Fogbugz too and like it (though Pivotal Tracker is calling our names...). In my anecdotal experience, many of the people who think it's ugly and unusable

We use Fogbugz too and like it (though Pivotal Tracker is calling our names...). In my anecdotal experience, many of the people who think it's ugly and unusable got this impression from earlier versions. It's improved a bit over the last few years. Not to say that it doesn't have room to go, but it's not that bad anymore.