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Feedback for the feeback to the feedback: When talking to a specific customer, in my experience, it's better to not use phrases like "we know that many compani
by rrr_oh_man 2y ago
Feedback for the feeback to the feedback:
When talking to a specific customer, in my experience, it's better to not use phrases like "we know that many companies JUST LIKE YOU do X and Y". That seems unpersonal and frankly, a bit like a smartass.
Better:
- Reply directly to their concerns and questions without any fluff.
- Ask the customer about their problems, wants, and needs. Maximize your understanding of their problem space.
- And: Throw out the jargon. [0] It sucks.
[0] "provide a unified platform that developers can trust to provide native isolation"
- dchu17 2y agoThanks for the criticism! We still definitely need to work on our language to best communicate this; we'll work on keeping it more concise and straightforward to best highlight what we offer.
- rrr_oh_man 2y ago> We still definitely need to work on our language to best communicate this; we'll work on keeping it more concise and straightforward to best highlight what we offer. That sounds like an AT&T customer service chatbot. Do you speak like this to other people, in day-to-day life?
- deleted 2y ago[deleted]