Not only user-based value metrics - but also SaaS apps don't implement collaboration in approachable ways for groups. I can setup shared inbox and shared accou

Not only user-based value metrics - but also SaaS apps don't implement collaboration in approachable ways for groups. I can setup shared inbox and shared account that all users will have access to. If we would properly manage configuration for each SaaS app we would have to have full time employee just to do that. Yes there is SSO and you can setup roles and rights and align that - but let's say you have Joe in CRM SaaS that has customer X - Joe leaves and only he gets notifications, now someone still has to reconfigure CRM so Jane gets the notifications, removing access from Joe is easy. That is why companies get shared inboxes because then you have pool of employees that will check shared inbox and also shared account. Yes in ideal world Joe does handover of his customers and configurations before he leaves, but we know world is not ideal.