Former customer success manager with a technical SaaS company here. Formerly very much in the practical intersection of support, consulting, and sales. Always i

Former customer success manager with a technical SaaS company here. Formerly very much in the practical intersection of support, consulting, and sales. Always interesting to me that "not everyone" understands the value streams delivered by functional teams/roles. Human orgs really do need the technical and non-technical and everyone in between.