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And in practice? Asking seriously, I never had Chipotle (because it’s not even a thing here) so has the product actually improved all that much under this guy’s

• alephnerd 2y ago
  > so has the product actually improved all that much under this guy’s guide Food Safety wise absolutely. Menu Diversity wise absolutely not. Pre-Niccols, Chipotle gave more leeway to restaurants to modify the menu in non-standard manners as well as play around with sizing and with limited corporate oversight. This was great for customers, but the limited oversight and lack of standardization lead to an E Coli and Salmonella breakout at a handful of Chipotle branches, which collapsed customer confidence, the Chipotle stock, and became a massive PR nightmare. When Niccols was brought in, corporate cracked down on customer option and diversity in order to better manage the risk profile. Standardization is great for margins by minimizing risk and overhead, but this comes at the expensive of diversity (every consumer likes a high touch sales cycle).