4 ms·

Hi. I work at PayPal. Really good feedback from everyone, so thanks for that. This redesign has been a long time coming, and the team that launched it are some

by trg2 14y ago

Hi. I work at PayPal. Really good feedback from everyone, so thanks for that. This redesign has been a long time coming, and the team that launched it are some of the most brilliant I've ever been lucky enough to work with. As for the internal UI, that's changing soon too. If you're interested in checking out the beta, activate in-store checkout with your PayPal account at paypal.com/anywhere and you'll see the new account design. Still have work to do but it's getting much better. I'm an employee so I have a bias, but I'm also a customer that's been bitching about the UI for the last 8 years as well. I'm really happy with the direction the site (and the company) is headed.

meric 14y ago
I like this that what Paypal had before, but I see one issue (on Mac Safari): On the https://www.paypal.com/webapps/mpp/make-online-payments https://www.paypal.com/webapps/mpp/make-online-payments page, There is a drop down menu to select currency. Let's say I want to select TWD (New Taiwan Dollar), it's "below the fold" so I've got to scroll down. I do this using the scroll wheel, which I use almost all the time. So I see it's near the bottom of the list (because TWD starts with a T which is likely to be at the bottom of an alphabetically sorted list) and do a quick flick downwards. However rather than going to the bottom of the list, the list suddenly disappears and I'm no longer able to select my currency! Unless I can scroll almost exactly the amount I need to, either the TWD option is not visible on the list or the list closes. Even if I scroll slowly there is still a large chance I have to try a couple of times before I'm able to select TWD. It looks like when you scroll past the bottom, an instruction to close the list is triggered, and then the window containing the page scrolls down. I think that's the problem which can be fixed by preventing the drop down passing focus back to the window.
- ophis 14y ago
  works fine on: Win7 - Opera 12
  - meric 14y ago
    On Mac Firefox this is less of a problem - as long as it doesn't register a mouse move while you're scrolling it won't disappear the list.
- trg2 14y ago
  That's annoying. I'll tell the guys today. Thanks for the feedback.
Zaheer 14y ago
Please use something like this: http://ivaynberg.github.com/select2/ http://ivaynberg.github.com/select2/ to address meric's concerns. It's a really great way imo to have a big dropdown.
littlejim84 14y ago
I'm quite interested by this: https://www.paypal.com/webapps/mpp/paypal-payments-advanced https://www.paypal.com/webapps/mpp/paypal-payments-advanced Do you have any news when it would be available in the UK/Europe?
TomGullen 14y ago
Please tell me why for years you have made me suffer a slow PayPal website. Some pages take up to 5 seconds to load. PayPal is infuriating to work with.
- dspillett 14y ago
  That probably needs internal architecture redesign work - it won't be a UI issue but a back-end scalability one (and presumably a problem that can't be fixed by throwing more/better hardware at it, or they'd have done that).
  - TomGullen 14y ago
    Here's a support request I did a while back where I timed page loads: https://www.paypal-community.com/t5/Access-and-security/Why-is-the-Paypal-website-so-slow/td-p/415889?profile.language=en-gb https://www.paypal-community.com/t5/Access-and-security/Why-... 11 seconds to load the login page? How on earth can anyone design a system that is that slow on a page that doesn't even load account details? 15 seconds to load the history page? Loading the homepage 3.5 seconds? It's ridiculous and I have absolutely no idea how anyone could write something so impressively slow. Notice the funny response from Paypal support "For the getting to the home page it only took 2 seconds and for logging in it only took 6.5 seconds." Only 6.5 seconds to login lol? I've also been experiencing other issues such as the cookies it set exceeding the maximum length allowed by the browser which means I have to delete the cookies and login again to continue. Their website is awful, who cares about a new skin they have when the entire website for me is barely functional. I can't wait for Stripe to get to the UK so we have some actual other viable options.
oneplusone 14y ago
Any chance you can post a screenshot? /anywhere is restricted to only certain locations or accounts. Also does this internal UI change also mean the adaptive payments checkout UI will be changing? Will you guys still try and force everybody to create paypal accounts?
- trg2 14y ago
  Sure thing. Here's a screenshot I just took of my account. I blurred out some of the information, but this should give you an idea. http://i.imgur.com/QvJNf.png http://i.imgur.com/QvJNf.png Let me ask around on the adaptive payments checkout UI. There's a lot going on right now and it's hard to stay up on everything that I'm not working on directly.

by trg2 14y ago

meric 14y ago

I like this that what Paypal had before, but I see one issue (on Mac Safari): On the https://www.paypal.com/webapps/mpp/make-online-payments https://www.paypal.com/webapps/mpp/make-online-payments page, There is a drop down menu to select currency. Let's say I want to select TWD (New Taiwan Dollar), it's "below the fold" so I've got to scroll down. I do this using the scroll wheel, which I use almost all the time. So I see it's near the bottom of the list (because TWD starts with a T which is likely to be at the bottom of an alphabetically sorted list) and do a quick flick downwards. However rather than going to the bottom of the list, the list suddenly disappears and I'm no longer able to select my currency! Unless I can scroll almost exactly the amount I need to, either the TWD option is not visible on the list or the list closes. Even if I scroll slowly there is still a large chance I have to try a couple of times before I'm able to select TWD. It looks like when you scroll past the bottom, an instruction to close the list is triggered, and then the window containing the page scrolls down. I think that's the problem which can be fixed by preventing the drop down passing focus back to the window.

ophis 14y ago
works fine on: Win7 - Opera 12
- meric 14y ago
  On Mac Firefox this is less of a problem - as long as it doesn't register a mouse move while you're scrolling it won't disappear the list.
trg2 14y ago
That's annoying. I'll tell the guys today. Thanks for the feedback.

Zaheer 14y ago

Please use something like this: http://ivaynberg.github.com/select2/ http://ivaynberg.github.com/select2/ to address meric's concerns. It's a really great way imo to have a big dropdown.

littlejim84 14y ago

I'm quite interested by this: https://www.paypal.com/webapps/mpp/paypal-payments-advanced https://www.paypal.com/webapps/mpp/paypal-payments-advanced Do you have any news when it would be available in the UK/Europe?

TomGullen 14y ago

Please tell me why for years you have made me suffer a slow PayPal website. Some pages take up to 5 seconds to load. PayPal is infuriating to work with.

dspillett 14y ago
That probably needs internal architecture redesign work - it won't be a UI issue but a back-end scalability one (and presumably a problem that can't be fixed by throwing more/better hardware at it, or they'd have done that).
- TomGullen 14y ago
  Here's a support request I did a while back where I timed page loads: https://www.paypal-community.com/t5/Access-and-security/Why-is-the-Paypal-website-so-slow/td-p/415889?profile.language=en-gb https://www.paypal-community.com/t5/Access-and-security/Why-... 11 seconds to load the login page? How on earth can anyone design a system that is that slow on a page that doesn't even load account details? 15 seconds to load the history page? Loading the homepage 3.5 seconds? It's ridiculous and I have absolutely no idea how anyone could write something so impressively slow. Notice the funny response from Paypal support "For the getting to the home page it only took 2 seconds and for logging in it only took 6.5 seconds." Only 6.5 seconds to login lol? I've also been experiencing other issues such as the cookies it set exceeding the maximum length allowed by the browser which means I have to delete the cookies and login again to continue. Their website is awful, who cares about a new skin they have when the entire website for me is barely functional. I can't wait for Stripe to get to the UK so we have some actual other viable options.

oneplusone 14y ago

Any chance you can post a screenshot? /anywhere is restricted to only certain locations or accounts. Also does this internal UI change also mean the adaptive payments checkout UI will be changing? Will you guys still try and force everybody to create paypal accounts?

trg2 14y ago
Sure thing. Here's a screenshot I just took of my account. I blurred out some of the information, but this should give you an idea. http://i.imgur.com/QvJNf.png http://i.imgur.com/QvJNf.png Let me ask around on the adaptive payments checkout UI. There's a lot going on right now and it's hard to stay up on everything that I'm not working on directly.