It amazes me the money that brick and mortar businesses would spend to increase customers by a tenth of a percent, yet online businesses have no problem simply

It amazes me the money that brick and mortar businesses would spend to increase customers by a tenth of a percent, yet online businesses have no problem simply deciding that 1% of their clients are disposable. They would rather develop some new shiny feature that won't bring any new clients, than continue supporting a device that was sold new three years ago.