Part of the reason social media has grown so big and been so profitable is that these platforms have scaled past their own abilities to do what normal companies

Part of the reason social media has grown so big and been so profitable is that these platforms have scaled past their own abilities to do what normal companies are required to do. Facebook has a “marketplace” but no customer support line. Google is serving people scam ads for months, leading to millions in losses. (Imagine if a newspaper did that.) And feeds are allowed to recommend content that would be beyond the pale if a human were curating it. But because “it’s just an algorithm bro” we give them a pass because they can claim plausible deniability. If fixing this means certain companies can’t scale to a trillion dollars with no customer support, too bad. Google can’t vet every ad? They could, but choose not to. Figure it out. And content for children should have an even higher bar than that. Kids should not be dying from watching videos.