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>they determined that the item was counterfeit and because Amazon is not one of their authorized resellers Amazon is an authorized retailer of Stanley 1913 pro

>they determined that the item was counterfeit and because Amazon is not one of their authorized resellers Amazon is an authorized retailer of Stanley 1913 products. They determined that the item was counterfeit because you did not purchase it from Amazon.com you purchased it via Amazon.com from a third-party. My Amazon account was created in 1998 and since 2008-ish I have barely entered any physical stores due to me being in an extremely rapid delivery area where I once got a microwave delivered three hours after ordering it. Since then, the number of times I have purchased something on Amazon that has been fulfilled by a third party without my knowledge can be counted on zero fingers. The seller is prominently displayed directly below the "Add to cart/Buy now" buttons on both the website and mobile app and is listed again during the checkout process. Please help me understand because I hear about this happening often and have a genuine, non-snarky belief that Amazon might be showing me a different version of their storefront because I also hardly ever see any of the cheap Chinese trash everyone complains about. Obviously, if I search for "novelty rainbow colored wig" I'll get all of the hootoovooodoo brands but for normal things? Nope. And I have never been curved to a third-party unless I specifically hit "compare all options" and scroll through the list down past all of the other amazon (returns/refurbs/scratch-and-dent) listings and EXPLICITLY choose a reseller.

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jghn 2y ago
> that has been fulfilled by a third party without my knowledge can be counted on zero fingers. Since they commingle products at the warehouse level and handle *actual* fulfillment at the SKU level and not the vendor level - how do you know this? At the warehouse there's a bin of widgets that are all supposedly the same. Regardless of who the vendor is purported to be when you buy it, if it's coming from that warehouse it's coming from that bin of widgets.
- snakeyjake 2y ago
  >Since they commingle products at the warehouse level and handle actual fulfillment at the SKU level and not the vendor level - how do you know this? Because Amazon does not commingle first and third-party inventory and I do not buy, since it is so easy to avoid, from third parties (or drop shippers) unless it is an extremely niche item like a 0.1" to 0.025" 10-pin header adapter. Unless, of course, they are lying. Do you have evidence they are lying?
  - mynameisvlad 2y ago
    Do you have any proof they are not commingling? Have they outright said it at any point? Because there's more than enough anecdotes out there (and in previous threads about it on HN) that show that 1st party products are not treated any differently.
    - snakeyjake 2y ago
      Amazon has to list the value of their inventory in financial reports. If they were commingling every single report would be a lie. Also, they explicitly state that: >Generally, we recognize gross revenue from items we sell from our inventory as product sales and recognize our net share of revenue of items sold by third-party sellers as service sales. If they were commingling, those figures would be a lie. The reason that would be lie is that Amazon has defended itself from product liability lawsuits for harms caused by defective products sold by third parties by repeatedly claiming in court that they do not take title to the goods in their possession that are supplied by third parties. When you take title to something it is yours. If it is yours, you need to include its value in an inventory valuation. If inventory that you have title to and inventory you do not have title to is commingled there is no way to track which of the two have been sold, who holds title to what remains in inventory, and what that is worth. Their inventory valuation would be a lie, their product sales figures would be a lie, and their service sales figures would be a lie. The amount of insurance they carry would be wrong, and that would open them up to legal vulnerabilities if anyone can demonstrate that the toaster they bought from a third-party seller which exploded was actually a toaster Amazon had title to and was shipped to them due to being commingled. The only thing an investor has to do to sue the shit out of amazon is establish that their numbers are wrong, and are wrong on purpose, and they have been harmed by their numbers being wrong.
- unmole 2y ago
  > Since they commingle products at the warehouse level They do not. Most products are tracked using an FNSKU that identifies each seller.
MattSteelblade 2y ago
To be clear, this wasn't an example of Amazon explicitly not having it in stock and she went to third parties looking for it or her shopping for better prices. In both of those workflows it is very obvious you are buying from a third party. Instead, she went to the product page, went to the color she was looking for and just hit add to cart. I will note that it does show a different seller, but you can't argue it is prominent; it's the smallest font on the entire page. Here is a link to an Amazon page with the product[1]. If you click on the different colors on that page, you'll see that most of them are shipped and sold by Amazon; this product was shipped by Amazon, but not sold by them. Here is a screenshot of the product page[2]. You'll see that "Pure luxury" is the actual seller, even though it is shipped by Amazon. As mentioned before, while it is directly below the Add to Cart and Buy Now buttons, it is the smallest font. I hope this explains how even though you are on the official store page, you can purchase from a third-party without realizing it. Amazon has been doing this more and more recently, but this was the first time it ever bit us. [1] https://www.amazon.com/Stanlely-Quencher-FlowStateTM-Tumbler-Frost/dp/B0BQZC46PC https://www.amazon.com/Stanlely-Quencher-FlowStateTM-Tumbler... [2] https://imgur.com/a/BBHf3N6 https://imgur.com/a/BBHf3N6

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jghn 2y ago

> that has been fulfilled by a third party without my knowledge can be counted on zero fingers. Since they commingle products at the warehouse level and handle *actual* fulfillment at the SKU level and not the vendor level - how do you know this? At the warehouse there's a bin of widgets that are all supposedly the same. Regardless of who the vendor is purported to be when you buy it, if it's coming from that warehouse it's coming from that bin of widgets.

snakeyjake 2y ago
>Since they commingle products at the warehouse level and handle actual fulfillment at the SKU level and not the vendor level - how do you know this? Because Amazon does not commingle first and third-party inventory and I do not buy, since it is so easy to avoid, from third parties (or drop shippers) unless it is an extremely niche item like a 0.1" to 0.025" 10-pin header adapter. Unless, of course, they are lying. Do you have evidence they are lying?
- mynameisvlad 2y ago
  Do you have any proof they are not commingling? Have they outright said it at any point? Because there's more than enough anecdotes out there (and in previous threads about it on HN) that show that 1st party products are not treated any differently.
  - snakeyjake 2y ago
    Amazon has to list the value of their inventory in financial reports. If they were commingling every single report would be a lie. Also, they explicitly state that: >Generally, we recognize gross revenue from items we sell from our inventory as product sales and recognize our net share of revenue of items sold by third-party sellers as service sales. If they were commingling, those figures would be a lie. The reason that would be lie is that Amazon has defended itself from product liability lawsuits for harms caused by defective products sold by third parties by repeatedly claiming in court that they do not take title to the goods in their possession that are supplied by third parties. When you take title to something it is yours. If it is yours, you need to include its value in an inventory valuation. If inventory that you have title to and inventory you do not have title to is commingled there is no way to track which of the two have been sold, who holds title to what remains in inventory, and what that is worth. Their inventory valuation would be a lie, their product sales figures would be a lie, and their service sales figures would be a lie. The amount of insurance they carry would be wrong, and that would open them up to legal vulnerabilities if anyone can demonstrate that the toaster they bought from a third-party seller which exploded was actually a toaster Amazon had title to and was shipped to them due to being commingled. The only thing an investor has to do to sue the shit out of amazon is establish that their numbers are wrong, and are wrong on purpose, and they have been harmed by their numbers being wrong.
unmole 2y ago
> Since they commingle products at the warehouse level They do not. Most products are tracked using an FNSKU that identifies each seller.

MattSteelblade 2y ago

To be clear, this wasn't an example of Amazon explicitly not having it in stock and she went to third parties looking for it or her shopping for better prices. In both of those workflows it is very obvious you are buying from a third party. Instead, she went to the product page, went to the color she was looking for and just hit add to cart. I will note that it does show a different seller, but you can't argue it is prominent; it's the smallest font on the entire page. Here is a link to an Amazon page with the product[1]. If you click on the different colors on that page, you'll see that most of them are shipped and sold by Amazon; this product was shipped by Amazon, but not sold by them. Here is a screenshot of the product page[2]. You'll see that "Pure luxury" is the actual seller, even though it is shipped by Amazon. As mentioned before, while it is directly below the Add to Cart and Buy Now buttons, it is the smallest font. I hope this explains how even though you are on the official store page, you can purchase from a third-party without realizing it. Amazon has been doing this more and more recently, but this was the first time it ever bit us. [1] https://www.amazon.com/Stanlely-Quencher-FlowStateTM-Tumbler-Frost/dp/B0BQZC46PC https://www.amazon.com/Stanlely-Quencher-FlowStateTM-Tumbler... [2] https://imgur.com/a/BBHf3N6 https://imgur.com/a/BBHf3N6