5 ms·

My wife purchased a Stanley cup through Amazon and 5 months later its thermal regulation stopped working. She contacted Stanley about their lifetime warranty an

My wife purchased a Stanley cup through Amazon and 5 months later its thermal regulation stopped working. She contacted Stanley about their lifetime warranty and after some back and forth with Stanley's rep, they determined that the item was counterfeit and because Amazon is not one of their authorized resellers there wasn't anything they would do. This was purchased through the "Stanley" store but was fulfilled by a third party and not Amazon directly, something my wife wasn't even aware Amazon did. The seller never responded to contact and Amazon refused to post the review complaining that it was counterfeit.

tantalor 2y ago
> refused to post the review complaining that it was counterfeit That sounds like a legal liability for them, as in "exhibit D demonstrates the defendant knowingly kept a fraudulent listing available for purchase" /ianal
somethoughts 2y ago
The hypocrisy is apparent when you notice that the pretty much the only brand of products that miraculously does not have third party resellers listed (and hence escapes third party inventory commingling contamination issues) is Amazon Basics. [1] [1] Only "Amazon Resale" third party resellers are shown https://www.amazon.com/AmazonBasics-8-Piece-Non-Stick-Kitchen-Cookware/dp/B074817DK1 https://www.amazon.com/AmazonBasics-8-Piece-Non-Stick-Kitche...
- jghn 2y ago
  Granted Amazon Basics products aren't much different than buying some knockoff on Aliexpress in the first place ...
  - filoleg 2y ago
    Nah, let’s not go this far. Might be true for some AmazonBasics product categories, but I have a specific example where this is just not true. Their AmazonBasics monitor arms are manufactured by Ergotron (aka one of the most reputable and best monitor arm brands out there). I have both AmazonBasics and Ergotron arms (purchased from their official website), and it is clear as day that they are nearly the exact same product. I purchased the AmazonBasics arms back in 2016, and they still serve me great to this day, surviving 2 moves between west-east coast and many more local moves. You can call this anecdata, but both AmazonBasics monitor arms and Ergotron ones have excellent reputation.
    - jghn 2y ago
      Mind you I buy a lot of both Amazon Basics as well as Aliexpress generic products. I'm not saying something is garbage for being in this category, sometimes there are quality products, as you note. In other words being generic and being garbage aren't a perfect circle in a Venn diagram.
x0x0 2y ago
btw, they seal the vacuum in those things with lead. If shoddy workmanship is in evidence, you may want to discontinue using it.
- HeatrayEnjoyer 2y ago
  Why lead?
  - martin8412 2y ago
    They use lead pipes in the UK. Why I don't know, but I guess it's got some properties that make it ideal for keeping water where it's supposed to be.
    - throwaway22032 2y ago
      FWIW it has been illegal to use lead piping in the UK for at least 50 years now. Of course it's still in older properties.
  - x0x0 2y ago
    It's an easily workable metal, and apparently the easiest way to seal the hole made when they empty the vacuum chamber and / or produce certain welds. https://www.wired.com/story/stanley-cup-lead-soldering/ https://www.wired.com/story/stanley-cup-lead-soldering/
- onewheeltom 2y ago
  The lead plug is on the outside of the vacuum vessel and never comes in contact with the inside of the mug. Old, invalid complaint
  - x0x0 2y ago
    In real ones, maybe. In the cheapest chinese knockoffs... I wouldn't bet my health on that, and anyone who does is foolish.
snakeyjake 2y ago
>they determined that the item was counterfeit and because Amazon is not one of their authorized resellers Amazon is an authorized retailer of Stanley 1913 products. They determined that the item was counterfeit because you did not purchase it from Amazon.com you purchased it via Amazon.com from a third-party. My Amazon account was created in 1998 and since 2008-ish I have barely entered any physical stores due to me being in an extremely rapid delivery area where I once got a microwave delivered three hours after ordering it. Since then, the number of times I have purchased something on Amazon that has been fulfilled by a third party without my knowledge can be counted on zero fingers. The seller is prominently displayed directly below the "Add to cart/Buy now" buttons on both the website and mobile app and is listed again during the checkout process. Please help me understand because I hear about this happening often and have a genuine, non-snarky belief that Amazon might be showing me a different version of their storefront because I also hardly ever see any of the cheap Chinese trash everyone complains about. Obviously, if I search for "novelty rainbow colored wig" I'll get all of the hootoovooodoo brands but for normal things? Nope. And I have never been curved to a third-party unless I specifically hit "compare all options" and scroll through the list down past all of the other amazon (returns/refurbs/scratch-and-dent) listings and EXPLICITLY choose a reseller.
- deleted 2y ago
  [deleted]
- jghn 2y ago
  > that has been fulfilled by a third party without my knowledge can be counted on zero fingers. Since they commingle products at the warehouse level and handle *actual* fulfillment at the SKU level and not the vendor level - how do you know this? At the warehouse there's a bin of widgets that are all supposedly the same. Regardless of who the vendor is purported to be when you buy it, if it's coming from that warehouse it's coming from that bin of widgets.
  - snakeyjake 2y ago
    >Since they commingle products at the warehouse level and handle actual fulfillment at the SKU level and not the vendor level - how do you know this? Because Amazon does not commingle first and third-party inventory and I do not buy, since it is so easy to avoid, from third parties (or drop shippers) unless it is an extremely niche item like a 0.1" to 0.025" 10-pin header adapter. Unless, of course, they are lying. Do you have evidence they are lying?

tantalor 2y ago

> refused to post the review complaining that it was counterfeit That sounds like a legal liability for them, as in "exhibit D demonstrates the defendant knowingly kept a fraudulent listing available for purchase" /ianal

somethoughts 2y ago

The hypocrisy is apparent when you notice that the pretty much the only brand of products that miraculously does not have third party resellers listed (and hence escapes third party inventory commingling contamination issues) is Amazon Basics. [1] [1] Only "Amazon Resale" third party resellers are shown https://www.amazon.com/AmazonBasics-8-Piece-Non-Stick-Kitchen-Cookware/dp/B074817DK1 https://www.amazon.com/AmazonBasics-8-Piece-Non-Stick-Kitche...

jghn 2y ago
Granted Amazon Basics products aren't much different than buying some knockoff on Aliexpress in the first place ...
- filoleg 2y ago
  Nah, let’s not go this far. Might be true for some AmazonBasics product categories, but I have a specific example where this is just not true. Their AmazonBasics monitor arms are manufactured by Ergotron (aka one of the most reputable and best monitor arm brands out there). I have both AmazonBasics and Ergotron arms (purchased from their official website), and it is clear as day that they are nearly the exact same product. I purchased the AmazonBasics arms back in 2016, and they still serve me great to this day, surviving 2 moves between west-east coast and many more local moves. You can call this anecdata, but both AmazonBasics monitor arms and Ergotron ones have excellent reputation.
  - jghn 2y ago
    Mind you I buy a lot of both Amazon Basics as well as Aliexpress generic products. I'm not saying something is garbage for being in this category, sometimes there are quality products, as you note. In other words being generic and being garbage aren't a perfect circle in a Venn diagram.

x0x0 2y ago

btw, they seal the vacuum in those things with lead. If shoddy workmanship is in evidence, you may want to discontinue using it.

HeatrayEnjoyer 2y ago
Why lead?
- martin8412 2y ago
  They use lead pipes in the UK. Why I don't know, but I guess it's got some properties that make it ideal for keeping water where it's supposed to be.
  - throwaway22032 2y ago
    FWIW it has been illegal to use lead piping in the UK for at least 50 years now. Of course it's still in older properties.
- x0x0 2y ago
  It's an easily workable metal, and apparently the easiest way to seal the hole made when they empty the vacuum chamber and / or produce certain welds. https://www.wired.com/story/stanley-cup-lead-soldering/ https://www.wired.com/story/stanley-cup-lead-soldering/
onewheeltom 2y ago
The lead plug is on the outside of the vacuum vessel and never comes in contact with the inside of the mug. Old, invalid complaint
- x0x0 2y ago
  In real ones, maybe. In the cheapest chinese knockoffs... I wouldn't bet my health on that, and anyone who does is foolish.

snakeyjake 2y ago

>they determined that the item was counterfeit and because Amazon is not one of their authorized resellers Amazon is an authorized retailer of Stanley 1913 products. They determined that the item was counterfeit because you did not purchase it from Amazon.com you purchased it via Amazon.com from a third-party. My Amazon account was created in 1998 and since 2008-ish I have barely entered any physical stores due to me being in an extremely rapid delivery area where I once got a microwave delivered three hours after ordering it. Since then, the number of times I have purchased something on Amazon that has been fulfilled by a third party without my knowledge can be counted on zero fingers. The seller is prominently displayed directly below the "Add to cart/Buy now" buttons on both the website and mobile app and is listed again during the checkout process. Please help me understand because I hear about this happening often and have a genuine, non-snarky belief that Amazon might be showing me a different version of their storefront because I also hardly ever see any of the cheap Chinese trash everyone complains about. Obviously, if I search for "novelty rainbow colored wig" I'll get all of the hootoovooodoo brands but for normal things? Nope. And I have never been curved to a third-party unless I specifically hit "compare all options" and scroll through the list down past all of the other amazon (returns/refurbs/scratch-and-dent) listings and EXPLICITLY choose a reseller.

deleted 2y ago
[deleted]
jghn 2y ago
> that has been fulfilled by a third party without my knowledge can be counted on zero fingers. Since they commingle products at the warehouse level and handle *actual* fulfillment at the SKU level and not the vendor level - how do you know this? At the warehouse there's a bin of widgets that are all supposedly the same. Regardless of who the vendor is purported to be when you buy it, if it's coming from that warehouse it's coming from that bin of widgets.
- snakeyjake 2y ago
  >Since they commingle products at the warehouse level and handle actual fulfillment at the SKU level and not the vendor level - how do you know this? Because Amazon does not commingle first and third-party inventory and I do not buy, since it is so easy to avoid, from third parties (or drop shippers) unless it is an extremely niche item like a 0.1" to 0.025" 10-pin header adapter. Unless, of course, they are lying. Do you have evidence they are lying?