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It definitely helps to understand it when you are trying to explain to the ISP that it’s their problem. Knowing what you’re talking about will get your issue re
by mcmcmc 2y ago
It definitely helps to understand it when you are trying to explain to the ISP that it’s their problem. Knowing what you’re talking about will get your issue resolved much more quickly.
- groby_b 2y agoThat depends who's doing the talking. You're a large business with a dedicated connection and your own network engineering team? Yeah, totally matters. You're a single consumer, or a small business? Your dialog is limited to "Yes, I switched the router on and off. Yes, my local network works. No, I can reach the website over my phone, this is your problem". Repeat three times, then get the inevitable reply of "it'll be up again in the next 24 hours". Unless you're a network engineer, this really doesn't matter.
- Hikikomori 2y agoHow does it help the ISP if you're just guessing what they might have between two routers?