My favorite quote/story was "Never Never Never take the First No!" (16:20) because some people are just obstructionists and others just want to see how serious

My favorite quote/story was "Never Never Never take the First No!" (16:20) because some people are just obstructionists and others just want to see how serious you are. As she says, appreciation for how to do this comes with age, but to me a good definition of management in general is learning if, when, how, and how much to pushback against pushback.