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“ They'd just invest more in not having to reverse on appeal” That would be the goal. Get it right first time around.

• WaxProlix 2y ago
  "Invest" here doesn't necessarily mean monetary investment, they could for instance choose to degrade their arbitration and appeals process further, understaff it, or push regulatory boundaries in that direction. And that would possibly save them money, at least in the short term. And to the extent that costs do go up for appeals processes, there's no guarantee that the resulting setup has margins that incentivize doing right by customers at all.
  • rqtwteye 2y ago
    That could be solved by proper regulation. As far as I can tell they are already making the process as miserable as possible. I don’t think it would get worse.